Cheryl Tankersley

• Support of 47,000+ devices (iPhone, iPads, Machine to Machine devices and IOT devices.)
• Responsible for vendor management of Tem vendors Stratix and Calero to track inventory and improve processes to track inventory for 12000+ machine to machine devices
• Manage optimizations and created reporting for device assignments, zero usage across multiple systems including Airwatch (WS1)
• Scripting in PowerShell to query user information from A.D
• To assist with inventory clean up
• Working closely with Verizon and AT&T to maintain inventory, device activations, zero usage and troubleshoot device issues
• Worked with TEM vendor Calero to improve/create self-service portal options for internal customers
• Identified vendors failures for order processing
• Provided Tier 2 support for IOS devices with end users
• Create and maintain documentation, user guides, created best practices
• Created and maintain SharePoint site with FAQ information for internal users
• Create and assign tickets in Service Now
• Assists with the creation and enforcement of mobile device policies
• Create and up-keep technical guides, configuration documentation and standard operating procedures and user guides
• Create and manage excel trackers for projects and inventory cleanup

• Assisted a team of 2 supporting 1100 rugged Honeywell devices using Airwatch
• Created and pushed profiles, products & manifests for Honeywell CT60 android scanners in Airwatch
• Maintained device configuration profiles to restrict and or deploy specific applications in Android and iOS devices
• Upgraded Honeywell CT60 scanners from older OS builds for provisioning
• Created tracker to monitor progress of upgrade across 250 locations nationwide
• Worked closely with app Developers and QA Analyst resolving issues, providing solutions and testing mobile applications
• Worked with users by phone, email and traveled on site to troubleshoot devices and provide training on best practices
• Assisted with the set up and configuration of mobile printers and credit card scanners
• Created reports to track inventory and usage of devices by location and area using VLOOKUP to provide to senior management
• Worked and created tickets in Service Now
• Worked closely with vendors Stratix and Honeywell in support of software changes and upgrades
• RMA’d devices that were damaged and needed replacing
• Used Verizon portal to track equipment, activate sim cards, order new lines of service, suspend lines of service
• Reviewed and updated processes and procedures to speed up productivity with Vendors
• Implement and enforce security policies and compliance policies
• Contractor for Visionaire Partners

Device Configuration Instruction Manual Development and Documentation

• Assessment of customer requirements as to new device configuration for Android devices
• Works directly with Solution Architect and Distribution Centers creating work instructions for kitting and configuring devices
• Part number inventory management
• Peer review of documents, and quality checklist validation
• Reviews, staging guides process and procedures for errors with Solutions Architect
• Investigated procedure errors internal and external and provided solutions for zero error policies
• Assisted with the creation of Staging guides for vendor distribution and proofing them
• Contractor for Pinnacle

• Assisted with migration of 55,000 users from B.Y.O.D to Corporate devices
• Assisted with setup and training users on new company mobility policies using Blackberry UEM Client via one on one and class-room setting
• Completing troubleshooting of B.Y.O.D devices and corporate devices using Blackberry Works
• Contractor for TekSystems

• Worked closely with direct reports
• Assigned Remedy tickets to direct reports
• Updated SLA’s
• Assisted employees with adding new lines of service, Port request, disconnects, new lines of service
• Worked with employees leaving the company porting numbers our and canceling lines of service
• Assisted with training of new team members
• Supported 8000+ employees in the US and Canada with questions for email setup using Airwatch on new phone equipment efficiently answered high-volume of emails
• Worked closing supporting VP’s and the CEO with cell phone issues
• Create documentation for training and best practices
• Created reporting using VLOOKUP to track inventory and chargebacks to projects for equipment and monthly charges
• Assisted with training of new team members
• Assisted with maintaining inventory of phones allocated and returned
• Assisted with minor I.T
• Request, server patches and keeping track of laptops and monitor and set up conference rooms in a office of 150
• Set up monitors and laptops in office and off site for trainings
• Assisted office manager with set up for events and was back up

• Worked closely with multiple sectors supporting 1800+ iPads
• Consulted for installations, deployments and troubleshooting of new AirWatch releases
• Supported troubleshooting of new OS mobile device releases for IOS
• Enforce mobile device policies and procedures in Airwatch environment
• Created smart groups and user groups to provision access for corporate managed devices
• Maintained device configuration profiles to restrict and or deploy specific applications in Android and iOS devices
• Responding to Remedy tickets assisting users with login issues with AirWatch and company pushed apps
• Assists with equipment orders making sure they have the correct Dep profiles for sector and department use
• Pushing out approved apps and updating apps for users
• Worked closely to ensure devices in medical environments adhere to company Hipaa regulations
• Created documentations and shared in training other AirWatch support admins
• Worked closely with app developers to ensure new updates functioned properly on iPads
• Troubled shooting performed by email, phone and chat for users in Corporate role and Check in, Check out role
• Tested and validated application function in the required profiles, new apps are released to the correct role
• Responsible for tracking of device inventory in the MDM Cloud environment and performing audits of the AirWatch System
• Worked closely with Acuity managing updates and troubleshooting issues as a result of the updates
• Managed multiple organization groups
• Managed smart groups and assignment groups
• Completed testing in sandbox
• Initiated Apple Dep and Business manager sync with Airwatch admin console
• Developed, tested and pushed device profile payloads
• Experience with Apple VPP and Business manager
• Contractor for Insight Global

Worked closely with Tangoe Enterprise Mobility Solutions in support of 13,000 devices to optimize cost savings

• Completed weekly HRIS feeds to Tangoe Enterprise Mobility Solutions to keep track of inventory using VLOOKUP to remove terminated employees and add new employees
• Worked closely with multiple departments to disconnect 2200 zero usage lines and lines belonging to employees that left the company
• Reduced data overages by $35,000 monthly by reaching out to high data users and educating them on how to reduce data
• By emailing users before the billing cycle was able to prevent data overages or keep to a minimum
• Reviewed account for unused international features and correcting features for users overseas to save $12,000 monthly
• Assisted with replacement and loaner devices and set up email using Good Messaging using Remedy
• Assisted with the payment of telecom invoices from over 200 sites
• Researched and corrected payment issues with carriers to ensure cable, internet and telephones service were current
• Turned invoices into excel spreadsheets
• Used Verizon and AT&T portals to keep track of inventory, pull reports for billing and zero usage
• Contractor for SoftWorld

• Setup, troubleshoot, replace and day to day support of 70,000 devices for 50,000 employees with a team of four
• Liaison between mobile vendors (AT&T, Sprint, Blackberry, T-Mobile Verizon Wireless, and BlueGrass Cellular) and employees
• Recommend the types of devices, tablets, data and apps accessed by employee-owned devices
• Work closely with I.T
• To architect, develop and optimize the mobile infrastructure
• Assist end users via telephone, e-mail with a wide range of questions, problems and requests with their iOS and other mobile connectivity needs
• Extremely resourceful, able to work independently or part of a cross functional team
• Supports cost savings by reducing overages on minutes and data, suspending lines of terminated employees, and finding vendors for the cheapest pricing on accessories
• Assisting users with setting up AirWatch on their company issued, and personal devices, troubleshooting issues, and de-enrolling unused and lost/stolen devices
• Works directly with local I.T
• Enterprise wide and E-cycle (recycling vendor) to collect old and damaged devices to be recycled for money
• Made $8,000+ the first year of recycling
• Used Verizon and AT&T portals to keep track of inventory, pull reports for billing and zero usage