CHERYL TATE
Pittston,PA
Summary
Results-driven Customer Service/Data Entry professional with 18 years of experience enhancing customer relationships and ensuring data integrity. Streamlined data entry processes and facilitated communication with suppliers to support accurate inventory management. Strong skills in active listening, problem-solving, and Microsoft Excel contribute to a service-oriented environment that builds customer loyalty.
Overview
22
22
years of professional experience
Work History
Tax Expert
Turbo Tax
Pittston, PA
01.2026 - 05.2026
- Prepared tax returns for individual and small business clients.
- Reviewed client documents for accuracy and completeness.
- Assisted clients with inquiries regarding tax laws and regulations.
Customer Service Manager
Murray Construction
Dupont, PA
03.2024 - 01.2026
- Managed daily customer appointments. Ordered supplies set up schedules and meetings. Also did payroll.
Customer Service/Data Entry Clerk
JGT Automotive
Harrisburg, US
05.2018 - 11.2022
- Corrected data entry errors to ensure data integrity and prevent duplication.
- Maintained supplier communication for accurate order information.
- Enhanced customer service to foster long-term client relationships.
- Streamlined order tracking processes, ensuring timely updates for clients and supporting efficient inventory management.
Special Needs Caregiver
RHD
Bethlehem, US
10.2009 - 05.2014
- Built strong relationships with clients to deliver emotional support and companionship.
- Transported individuals to events and activities, medical appointments, and more.
- Recognized and reported abnormalities or changes in patients' health status.
Call Center
Research of America
Lehighton, US
04.2006 - 10.2009
- Tracked key performance indicators to measure success of campaigns.
- Created and evaluated target segmentation, email, and canvas elements to maximize marketing campaign coverage.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
Telemarketing
Sundance Vacation
02.2007 - 09.2009
- Set appointments to meet in our main office to explore opportunities for vacations.
- Conducted outbound calls to promote vacation packages and services.
- Engaged potential customers with persuasive communication techniques.
- Managed customer inquiries and provided detailed product information.
Call Center Operator/Customer Service
Partner for Prescription Assistance
Татадиа, US
02.2007 - 09.2009
- Provided over-the-phone assistance to customers in filling medications and obtaining necessary documentation in fast-paced call center.
- Provided assistance to customers in securing discounted rates through effective communication.
Call Center Operator/Customer Service
Partnership For Prescription Assistance
Allentown, US
06.2004 - 09.2007
- Fast-paced call center where I provided customers with over-the-phone assistance in filling medications and obtaining documentation.
- Facilitated discounted rates for customers, enhancing affordability of medications.
- Processed patient applications for financial assistance programs.
- Coordinated processing of patient applications for financial assistance programs, aiding access to necessary medications.
- Recorded and organized client interactions and services provided, ensuring accurate documentation for follow-up.
Education
HIGH SCHOOL DIPLOMA -
Christopher Columbus High School
The Bronx, NYSkills
- Tax preparation
- Tax Data Analysis
- Tax Compliance Monitoring
- Microsoft Excel
- Problem Solving
- Customer Follow-up
- Customer Service
- Communication
- Active Listening
Accomplishments
- Achieved assignments by completing my job with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer follow-up ensured that customers were satisfied with company services.
- Documented and resolved problems which lead to happy customers.
Hobbies and Interests
I love workout because I have a lot of energy and I like to use it in a positive and healthy way.
Timeline
Tax Expert
Turbo Tax
01.2026 - 05.2026
Customer Service Manager
Murray Construction
03.2024 - 01.2026
Customer Service/Data Entry Clerk
JGT Automotive
05.2018 - 11.2022
Special Needs Caregiver
RHD
10.2009 - 05.2014
Telemarketing
Sundance Vacation
02.2007 - 09.2009
Call Center Operator/Customer Service
Partner for Prescription Assistance
02.2007 - 09.2009
Call Center
Research of America
04.2006 - 10.2009
Call Center Operator/Customer Service
Partnership For Prescription Assistance
06.2004 - 09.2007
HIGH SCHOOL DIPLOMA -
Christopher Columbus High School