Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Affiliations
Certification
Timeline
Generic

CHERYL TAYLOR

Chesapeake,VA

Summary

Methodical User Acceptance Tester experienced in software development processes and optimal testing strategies. Helps teams produce exceptional products by offering in-depth quality assurance support. Open and clear communicator with good multitasking skills, organized nature, and strong attention to detail. Familiar with JIRA, regression testing, end to end testing , and exploratory testing. Currently immersed in Katalon Studio/Selenium, and MYSQL at an intermediate level.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Broker services Specialist -UAT

United Health Group
08.2023 - Current
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by creating test cases and scenarios for our team
  • Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks, and executing test cases
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Developed and maintained defect databases for known issues
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints
  • Successfully completed over 700 test cases with no delays during releases and minimizing impact to customers
  • Assists team with migration to Jira platform.
  • Assisted developers in reproducing reported issues, expediting their resolution and improving overall product quality.
  • Supported agile development methodologies by actively participating in sprint planning meetings and providing valuable input during daily standups.

User Acceptance Tester

U.S. Oncology / Mckesson
04.2022 - 08.2023
  • Served as subject matter resource, providing information related to oncology regimen denials, Athena, Epic, and Centricity system usage
  • Served as floor trainer for new employees, successfully trained four new hires and provided ongoing support
  • Acted as a liaison between developers and users throughout the entire development lifecycle to provide valuable insights into user expectations.
  • Enhanced user experience by conducting thorough testing of software applications before deployment.
  • Identified and resolved critical bugs, ensuring smooth application performance for end users.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Designed test plans for two applications with over 60 updates, and successfully completed the sprint with a 96% first time resolution rate.

Clinical Applications Analyst

Sentara Healthcare
01.2020 - 03.2022
  • Became skilled in Epic Prelude and MyChart to assist staff and patients with record management and registration
  • Analyzed electronic health records to identify areas for care improvement and cost reduction resulted in 40% reduction in denials
  • Streamlined workflows for improved efficiency, customizing clinical application configurations to meet user needs.
  • Performed rigorous testing before deploying updates or modifications within the live environment, ensuring minimal impact on end-users'' daily activities.
  • Reduced errors in data entry by providing comprehensive training on clinical applications to staff members.
  • Served as a floor trainer and classroom assistant helping onboard new employees into Epic/role specific training
  • Participated in Epic Go Live events and conducted regular regression testing to ensure efficiency and continuity of care.

User Acceptance Tester

Anthem Inc
05.2018 - 04.2019
  • Tested function and compatibility of new programs or updates in comparison to existing applications
  • Authored and maintained well-organized, efficient, and successful manual test cases for entire team
  • Proven ability to develop and implement creative solutions to complex problems
  • Developed and implemented efficient testing procedures for insurance verification software, reducing testing time by several days
  • Performed regression and exploratory testing for our patient/provider portal, Facets, and Macess applications
  • Helped to plan and execute tests for mass claim denials which uncovered critical flaws in our software program
  • Correcting this helped reverse overpayments over $200,000.00.
  • Completed pre-implementation testing for new system modifications to assess potential impacts.
  • Improved application stability through meticulous regression testing after each update or patch release.
  • Collaborated with cross-functional teams to develop comprehensive test plans, improving overall product quality.

Precertification Specialist

Providence Medical Center
09.2016 - 05.2018
  • Effectively contributed to the flow of productivity for large medical group with over 100+ doctors by efficiently processing 75+ referrals per day on behalf of patients seeking specialty services
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance
  • Trained staff on current eligibility requirements and policies
  • Input all patient data regarding claims and prior authorizations into the system accurately
  • Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel
  • Reformed referral process for sleep medicine, reducing wait time for consultations to less than three days as opposed to two weeks
  • Assisted with claims auditing, coding verification, and appeals and grievances within the Ascension Health Network.

Education

Bachelor of Science - Health Information Management

Western Governors University
01.2025

Skills

  • User Acceptance Testing
  • Training and Onboarding
  • Regression Testing
  • Agile Methodology
  • Testing Analytics
  • Bug Tracking and Resolution
  • End-to-End Testing
  • Information Security
  • Attention to Detail
  • User Training Development
  • Electronic Health Record Proficiency
  • JIRA/ Zephyr/Confluence

Accomplishments

  • Supervised team of ten staff members as a subject matter expert in charge of floor training.
  • Achieved a 40% patient satisfaction survey increase through effectively helping with user acceptance testing.
  • Made recommendations on business intelligence tools to cut processing time by three business days on average.
  • Recipient of three Diamond Service Awards for outstanding service and performance for Quality Assurance during deployments.
  • Lead a team sprint that discovered a flaw in claims billing, this resulted in recuperating over $200,000.00 for our practice.
  • Assisted billing department as a clinical insurance application specialist as the only non-certified coder on the project. Maintained over 97% accuracy with first time claim submission, and 100% reconsideration/appeal rate.
  • Membership with AHIMA in preparation for the RHIT certification. Also, I am a member of ISC2, the International Information System Security Certification Consortium. I will be certified in Cybersecurity with national recognition in 2024.

Personal Information

Title: User Acceptance Tester-Broker Services Specialist

Affiliations

  • AHIMA
  • ISC2
  • Lean Six Sigma

Certification

Lean Six Sigma-White Belt Certified-04/2024

Timeline

Broker services Specialist -UAT

United Health Group
08.2023 - Current

User Acceptance Tester

U.S. Oncology / Mckesson
04.2022 - 08.2023

Clinical Applications Analyst

Sentara Healthcare
01.2020 - 03.2022

User Acceptance Tester

Anthem Inc
05.2018 - 04.2019

Precertification Specialist

Providence Medical Center
09.2016 - 05.2018

Bachelor of Science - Health Information Management

Western Governors University

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CHERYL TAYLOR