CHERYL TAYLOR
SUFFOLK,VA
Summary
Successful at handling simultaneous issues in high-volume environments. Resolves customer issues by devising effective solutions that meet both business and customer needs. Established career managing dynamic customer service teams.
Overview
6
6
years of professional experience
Work History
Customer Service Coordinator
Capital One
SUFFOLK, VA
03.2022 - Current
- Ensured that all customer inquiries were responded to in a timely manner.
- Identified potential opportunities for improvement within the customer service department.
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
- Monitored customer service calls and provided feedback on performance.
- Maintained accurate records of customer interactions and transactions.
- Performed data entry tasks related to customer accounts and order processing.
- Communicated regularly with other teams across the organization regarding any changes or updates in regards to client accounts or services offered.
- Provided customer service assistance to customers via phone and email.
- Developed relationships with customers to ensure satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Consulted with customers regarding needs and addressed concerns.
Customer Service Representative Manager
FAST AUTO LOANS
HAMPTON , VA
06.2018 - 03.2022
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
- Prepared loan documents including promissory notes, deeds of trust, mortgage insurance policies and truth-in-lending statements.
- Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.
- Updated customers regularly on status of their loans throughout the processing period.
- Assisted borrowers with questions regarding their loans after closing.
- Analyzed loan applications and supporting documents to determine eligibility for approval.
- Maintained accurate records in computer database system during loan origination process.
- Provided excellent customer service while responding promptly to inquiries from applicants, lenders and brokers.
- Submitted loan applications to underwriting department for review and approval process.
Education
High School Diploma -
Lakeland High School
Suffolk, VA06-2012
Skills
- [Product or Service] support
- Account Management
- Payment Processing
- Training and mentoring
- Call Center Operations
- Time Management
- Focused on customer satisfaction
- Problem-Solving
- Superior computer skills
- Relationship Building
- Account Updates
Timeline
Customer Service Coordinator
Capital One
03.2022 - Current
Customer Service Representative Manager
FAST AUTO LOANS
06.2018 - 03.2022
High School Diploma -
Lakeland High School
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