Cheryl Thomas
Consulting/Training
Morgantown,WV
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
33
33
years of professional experience
Work History
Office Manager
McCusso Services LLC / DBA Trident Energy Services
11.2019 - 02.2023
- Reported to senior management on organizational performance and progress toward goals.
- Established team priorities, maintained schedules and monitored performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Billing/Collections as well as Accounts Receivable and Accounts Payable
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed office operations while scheduling appointments for department managers.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained computer and physical filing systems.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Home Health Care Assistant
Public Partnerships, PPL
10.2009 - 10.2019
- Supervised daily activities and provided assistance to staff.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
- Trained new staff members on best practices for home health care.
- Improved patients' comfort with massage and application of topical treatments.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Administered medications in accordance with doctor's instructions.
- Transported clients for medical and personal outings.
- Developed and implemented care plans for clients.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Assisted disabled clients to support independence and well-being.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
Healthcare Provider
Gertrude Barber Center
03.2007 - 10.2009
- Analyzed care plans and upheld JCAHO, Medicare and Medicaid guidelines.
- Prescribed medications and therapies to improve patients' health and well-being.
- Administered specialized treatment for multiple patients daily.
- Advised patients and community members concerning diet, activity, hygiene and disease prevention.
- Partnered with healthcare teams to address care plan management, development and implementation.
- Evaluated previously prescribed interventions for successes or failures and adjusted strategies.
- Participated as monitoring physician in clinical trials of medications and treatments.
- Collected, recorded and maintained patient medical history, reports and examination results.
- Created treatment plans balancing medical expertise, patient goals and individual compliance levels.
- Monitored and recorded patient progress, prompting timely and appropriate interventions.
Certified Training Manager
Dollar General
06.1990 - 05.2004
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Coordinated and prioritized required training courses for Managerial Candidates as well as store employees.
- Implemented new learning strategies depending upon employees' skill levels.
- Developed surveys to identify training needs based on projected production processes and changes.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Researched and obtained relevant course materials to achieve training objectives.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Directed field training to enhance participants' skills.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Education
No Degree - Childhood Education/Business
University of Phoenix
Phoenix AZ05.2014
High School Diploma -
Corry Area High School
Corry, PA06.1984
Skills
- Customer Relations
- Mail Handling
- Report Writing
- Travel Coordination
- Information Protection
- Credit and Collections
- Written Communication
- Account Reconciliation
- Workflow Planning
- Excellent Multitasking Abilities
- Accounts Payable and Receivable
- Human Resources
- Coaching and Training
- Office Supplies and Inventory
- Proposal Writing
- Policy Implementation
- Financial Tracking
- Strategic Planning
- Microsoft Office
- Training and Development
- Staff Training
- Billing and Invoicing
- Event Coordination
- Report Preparation
- Client Correspondence
- Evaluate Performance
- Research and Analysis
- Enforce Policies
- Hotel Accommodations
- Administration and Operations
- Cash Flow and Reconciliation
- Vendor Liaising
- Budgeting
- Scheduling
- Documentation
Timeline
Office Manager
McCusso Services LLC / DBA Trident Energy Services
11.2019 - 02.2023
Home Health Care Assistant
Public Partnerships, PPL
10.2009 - 10.2019
Healthcare Provider
Gertrude Barber Center
03.2007 - 10.2009
Certified Training Manager
Dollar General
06.1990 - 05.2004
No Degree - Childhood Education/Business
University of Phoenix
High School Diploma -
Corry Area High School
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