Cheryl Thomas
Blockton,IA
Summary
Talented kitchen leader offer over 10+ years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
7
7
years of professional experience
Work History
Kitchen Manager
Indian Hills Elementary
07.2013 - 05.2015
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
Shift Leader/ Trainer/ Server
Denny's
10.2010 - 06.2013
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Server/ Trainer
Sammy C's Rockin Sports Pub & Grille
10.2008 - 08.2009
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Streamlined server training process for improved employee retention and quicker onboarding.
- Developed and implemented strategies to motivate and incentivize server performance and service delivery.
- Developed and implemented comprehensive training program for new servers.
- Oversaw inventory management tasks for front-of-house supplies, minimizing waste while maintaining adequate stock levels at all times.
- Worked closely with bartenders on drink recommendations helping to increase beverage sales.
- Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
Education
BBA - Business Administration And Management
Luna Community College
Las Vegas, NM05.2028
GED -
UNM Gallup Branch
705 Gurley Ave., Gallup, NM 8730107.2002
Skills
- Multitasking and Organization
- Customer Service
- Food Safety
- Inventory Management
- Staff Supervision
- Food Preparation
- Staff Training and Development
- Kitchen Management
- Inventory Control
- Attention to Detail
- Problem-Solving
- Safe Food Handling
- Ordering Supplies
- Cleaning and sanitation
- Staff Management
- Operations Management
- Sanitation Standards
- Food production management
- Product Rotation
- Supply Ordering
- Order Accuracy
- Goal Setting
- Food plating and presentation
- Kitchen staff coordination
- Health Inspections
- Expediting Orders
- BOH Operations
Timeline
Kitchen Manager
Indian Hills Elementary
07.2013 - 05.2015
Shift Leader/ Trainer/ Server
Denny's
10.2010 - 06.2013
Server/ Trainer
Sammy C's Rockin Sports Pub & Grille
10.2008 - 08.2009
BBA - Business Administration And Management
Luna Community College
GED -
UNM Gallup Branch
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