Cheryl Thompson
Customer Service Professional
Bedford,TX
Summary
Service focused
professional with the ability to multi-task while remaining detail-oriented
& organized. Excellent communication and problem solving skills and a
proven ability to manage and complete projects to the highest standard.
Overview
36
36
years of professional experience
Work History
Patient Services Coordinator
MyEyeDr
McKinney, TX
08.2022 - Current
- Answered telephone calls to schedule appointments and answer patient questions.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
- Documented and managed patient information in computer system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Answered patient questions and fielded complaints to resolve issues.
- Utilized technology and specialized software to maximize productivity.
Personal Assistant
Valliant Properties
Arlington, TX
05.2022 - 08.2022
- Maintained clerical correspondence via email and phone.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Performed various clerical tasks and organized office areas to promote productivity.
- Handled data entry tasks with high levels of speed and accuracy.
- Executed record filing systems to improve document management and organization.
- Opened, sorted and distributed incoming mail and processed outgoing mail.
- Paid vendors and verified accounts and payment totals.
Inbound Stower
Amazon
Coppell, TX
02.2022 - 05.2022
- Inspected incoming material before scanning it and separated defective items.
- Cleared debris and emptied carts from work area frequently to maximize productivity and maintain safety.
- Used handheld scanner to sort products onto appropriate shelves daily.
- Continuously pulled items off carts and placed on correct shelves.
Claims Associate
State Farm
Richardson, TX
01.2019 - 01.2022
- Determined liability, compensability and benefits due on each claim.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Verified details with policyholders and requested additional information.
- Reviewed documentation and accounts to gain full picture.
- Consulted with field support team, claim manager and other entities to receive support specific to assigned claim.
- Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
Team Member
Kirkland's Home
Frisco, TX
10.2018 - 06.2019
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Offered product and service consultations and employed upselling techniques.
Cashier
Lowe's Home Improvement
Forney, TX
06.2018 - 10.2018
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Checked prices and arranged for carry-outs to the customer's car.
- Greeted customers with a smile and offered them immediate and enthusiastic service.
- Provided professional and courteous service at all times.
Licensed Insurance Agent/ Office Assistant
Bill McKee Insurance
Garland, TX
08.2017 - 04.2018
- Licensed insurance professional.
- Processed applications, payments, corrections, endorsements and cancellations.
- Prepared necessary paperwork to process insurance sales and renewals.
- Educated customers on product and service offerings.
- Offered exceptional customer service to differentiate and promote the company brand.
- Promoted agency products to customers in person, on the telephone and in writing.
Sanctuary Ambassador
Best Friends Animal Society
Kanab, UT
06.2016 - 05.2017
- Conducted scripted van tours of the Sanctuary as well as specialized mini-tours and/or talks about Best Friends and our surroundings.
- Engaged visitors in the Welcome Center reception area and provided accurate information and direction as pertained to their requests.
- Managed all duties associated with the Welcome Center reception including but not limited to answering phone calls, scheduling tours, checking in overnight guests, receiving donations and being the first stop for any visitor inquiries.
- Contributed to the achievement of department goals
Office Manager
Lunardon Insurance Agency
Richardson, TX
02.2013 - 05.2016
- Licensed Insurance Agent
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Analyzed customer needs and provided best options, upselling products and services.
- Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Drove client retention by increasing savings opportunities and identifying premium discounts.
- Followed up with customers to check on changing needs and propose new offerings.
- Maintained pleasant and cordial attitude, remaining calm when issues arose.
- Offered information about policy and coverage details.
- Supervised office staff members in daily tasks and performance.
- Managed office inventory and placed new supply orders.
Team Member/Interim Third Key Manager
Kirkland's Home
Frisco, TX
06.2014 - 05.2016
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Helped customers select products that best fit their personal needs.
- Built and maintained effective relationships with peers and upper management.
Personal Assistant
MCR Oil Tools
Arlington, TX
04.2011 - 02.2013
- Assistant to the Vice President.
- Scheduled and managed maintenance for residences.
- Maintained household inventory and maintenance schedules.
- Checked mail, acquired supplies and handled bill payments.
- Verified all corresponding utilities and bills were paid and up to date.
- Organized and prepared residential properties prior to high net worth clients’ arrival.
Quality Analyst
Allstate Insurance Company
Irving, TX
03.1987 - 11.2010
- Implemented unit and integration tests to consistently deliver high quality features.
- Delivered software solutions consistent with the product road map and released plan milestones.
- Established clear operational specifications and formulated software requirements.
- Created and maintained test strategies and test scenarios for software testing.
- Executed test scripts and recorded results.
- Communicated testing progress via weekly phone conferences.
Skills
- Organized
- Detail-oriented
- Excellent multi-tasker
- Flexible schedule
- Strong customer service skills
- Proficient in MS Office
Timeline
Patient Services Coordinator
MyEyeDr
08.2022 - Current
Personal Assistant
Valliant Properties
05.2022 - 08.2022
Inbound Stower
Amazon
02.2022 - 05.2022
Claims Associate
State Farm
01.2019 - 01.2022
Team Member
Kirkland's Home
10.2018 - 06.2019
Cashier
Lowe's Home Improvement
06.2018 - 10.2018
Licensed Insurance Agent/ Office Assistant
Bill McKee Insurance
08.2017 - 04.2018
Sanctuary Ambassador
Best Friends Animal Society
06.2016 - 05.2017
Team Member/Interim Third Key Manager
Kirkland's Home
06.2014 - 05.2016
Office Manager
Lunardon Insurance Agency
02.2013 - 05.2016
Personal Assistant
MCR Oil Tools
04.2011 - 02.2013
Quality Analyst
Allstate Insurance Company
03.1987 - 11.2010