Summary
Overview
Work History
Education
Skills
Community Volunteer Activity
References
Timeline
Generic

Cheryl Townsend

Groton,MA

Summary

Seasoned professional with 20+ years of experience. Passionate and creative leader with excellent interpersonal, time management, communication, and organizational skills. Self-starter who can work independently, enjoys a fast-paced environment, works to inspire, and collaborates effectively with my team to maximize success. Enjoy working with people and have successfully managed and trained personnel. Job and life experiences have afforded me opportunities in Sales, Operations, Customer/Client Success, Education, Fundraising and Community Affairs. Lifelong learner, who values trust and respect for the whole person as fundamental principles in life and aspire to be a valued employee doing meaningful work.

Overview

17
17
years of professional experience

Work History

Client Operations Specialist

FranklinCovey
Salt Lake City, UT
01.2019 - 06.2023
  • Support all pre and post sales logistics for Enterprise accounts in multiple industries: Life Sciences/Biotech, Pharma, Healthcare, Financial, Manufacturing
  • Primary logistical contact on the integrated account team working with C-Suite, CHRO, HRBP, and various Business Units within companies.
  • Collaboration with cross-functional teams integral to customer success; Accounting, Impact Platform team, Marketing, Budget Management.
  • Managed various accounts/programs to achieve established client objectives, measured progress and evaluated end results.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Implemented multi level leadership programs and global rollouts. Onsite and e-learning.
  • Assisted in onboarding clients to our learning platform
  • Created Assessments for individuals, intact teams, organizations and 360s
  • Generate Agreements/contracts; work with Legal and Procurement departments
  • Identified client needs promptly and efficiently via empathetic listening and VOC. Compiled customer feedback to identify areas of improvement. Increased customer satisfaction.
  • Effective problem solver - proactively leverage resources to facilitate issues as needed
  • Focused special projects around enhancing, streamlining SOP for maximum effectiveness
  • Adapts well to change, as change happens frequently
  • Event liaison for all Sales Events held in Boston

Event & Operations Manager

Slavin-in-the-Kitchen; Gourmet Catering
Groton, MA
01.2015 - 12.2022
  • Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
  • Ensured timely deliveries of supplies required for each event by coordinating with vendors accordingly.
  • Created detailed timelines for events based on scope of work required by each department involved in process.
  • Ensured compliance with health and safety regulations while organizing each event.
  • Designed and maintained spreadsheets documenting vendor, facility and guest information.
  • Provided support in managing guest lists, VIP registration processes, and seating arrangements.
  • Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
  • Facilitated communication between clients and internal teams throughout the entire duration of an event.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Managed comprehensive budgets to allocate event resources and stay within financial constraints.
  • Managed accounts and worked to continuously develop new revenue from existing clients.

Founder/Director of Handbell Music Program

Union Congregational Church of Groton
Groton, MA
01.2006 - 01.2015
  • Spearheaded brand new handbell program at UCC thru successful Fundraising effort raising $10,000 in capital funds.
  • Recruited intergenerational ringers to play, perform and improve their ringing skills
  • Collaborated with all music staff and pastor to plan monthly service music
  • Direct weekly rehearsals and perform monthly in church and 3-4 times per year in the community, per our Mission of educating and connecting with Community thru handbells
  • Provided leadership support during times of organizational change or uncertainty.
  • Conferred with staff, church members and officials to coordinate activities, resolve problems and discuss issues.
  • Attend Director’s seminar, regional workshops and festivals to continually improve my skills
  • Active member of the Handbell Musicians of America

Education

Bachelor of Arts - Music Performance and Pedagogy

Crane School of Music, SUNY
Potsdam, NY

Completed Coursework

Skills

  • Resource Allocation
  • Customer Relations
  • Management Collaboration
  • Project Planning
  • Logistics Coordination
  • Process Improvement
  • Experience in Leadership
  • Program Evaluation

Proficient in:

  • Mail/OS: MS Outlook, MacMail, Windows, MAC
  • Zoom, MSTeams
  • Applications:
  • Microsoft Office Suite; PowerPoint, Word, Excel, OneNote, Microsoft Dynamics 365
  • CRMs: Sales Force
  • Social Media: Facebook, LinkedIn

Community Volunteer Activity

Musical Director for New England Ringers - Touring Handbell Choir (2023-Present )

Accessibility Capital Campaign Fundraising for Union Congregational Church 2019-2023

Executive Committee and Special Events Chair.

Exceeded our Goal of $675,000 by $700,000. (1.375M raised for Accessibility Project)

GNFP – Groton Neighborhood Food Project (2021 - Present)

Neighborhood coordinator for food donations to support food insecurity in our area through local food pantry, Loaves & Fishes, Devens, MA

Treasurer, Boy Scout Troop 1, West Groton (2014 - 2019)

Actively attend and contribute to monthly board meetings.

Maintain/Develop troop budget and manage all accounts payable.

Work directly with boys overseeing finances for Eagle projects.

Relay for Life, Ayer, MA (2002 – 2005 )

Co-Chair of Faith in Action Team for UCC Groton (2002-2003), American Cancer Society volunteer

References

References available upon request.

Timeline

Client Operations Specialist

FranklinCovey
01.2019 - 06.2023

Event & Operations Manager

Slavin-in-the-Kitchen; Gourmet Catering
01.2015 - 12.2022

Founder/Director of Handbell Music Program

Union Congregational Church of Groton
01.2006 - 01.2015

Bachelor of Arts - Music Performance and Pedagogy

Crane School of Music, SUNY

Completed Coursework
Cheryl Townsend