Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl Travis

Charleston,SC

Summary

Accomplished leader with a proven track record in operations management and customer engagement. Expert in mentoring teams to exceed service targets, implementing efficient systems for improved departmental efficiency, and fostering strong supplier relationships. Skilled in decision-making and performance analysis, achieving significant enhancements in customer satisfaction and operational productivity.

Overview

25
25
years of professional experience

Work History

Assistant Manager

Circle K
08.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Paratransit Driver

Active Day
05.2023 - 07.2024
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Upheld exceptional punctuality to ensure minimal wait times for passengers and adherence to daily schedules.
  • Ensured ADA compliance by properly securing wheelchairs and assisting passengers with mobility devices during boarding and disembarking.

Assistant Manager of Operations

7 Eleven Store
10.2010 - 04.2023
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
  • Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
  • Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
  • Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.

Bar Owner

Purple Lounge
03.2003 - 08.2010
  • Ensured legal compliance with local liquor licensing laws and regulations in order to maintain business operations without interruption.
  • Enhanced bar atmosphere with well-chosen music, lighting, and decor to create a welcoming environment for patrons.
  • Established strong relationships with law enforcement agencies to proactively address potential issues related to patron safety or alcohol-related incidents.
  • Increased customer base by implementing creative marketing strategies and engaging social media presence.
  • Implemented employee training programs focused on product knowledge, sales techniques, and customer service skills to improve overall team performance.
  • Collaborated with local businesses to create co-promotional opportunities that increased visibility for both parties within the community.
  • Implemented inventory control systems to reduce waste and maintain optimal stock levels for efficient operations.

Medical Records Supervisor

Springhill Memorial Hospital
06.2000 - 12.2009
  • Streamlined medical records management by implementing efficient filing systems and digital archiving.
  • Led process improvement initiatives, identifying areas in need of optimization and implementing changes to enhance departmental efficiency.
  • Reduced errors in record-keeping by conducting regular audits and providing staff training on best practices.
  • Enhanced communication between departments by establishing clear channels for sharing relevant medical record updates.
  • Developed strong relationships with healthcare providers, fostering trust and collaboration around shared goals for patient care.
  • Developed and implemented departmental protocols for efficient records management, ensuring accuracy and organized storage of medical data.
  • Oversaw the processing of subpoenas and requests for release of information while maintaining patient privacy rights.

Education

Associate of Applied Science - Pharmacy (Pre-Pharmacy)

Fortis College
Mobile

Skills

  • Training and mentoring
  • Employee Supervision
  • Purchasing and planning
  • Performance Analysis
  • Scheduling Coordination
  • Operations Management
  • Customer Engagement
  • Policy Enforcement
  • Budget Tracking
  • Effective leader
  • Customer Service
  • Decision-Making

Timeline

Assistant Manager

Circle K
08.2024 - Current

Paratransit Driver

Active Day
05.2023 - 07.2024

Assistant Manager of Operations

7 Eleven Store
10.2010 - 04.2023

Bar Owner

Purple Lounge
03.2003 - 08.2010

Medical Records Supervisor

Springhill Memorial Hospital
06.2000 - 12.2009

Associate of Applied Science - Pharmacy (Pre-Pharmacy)

Fortis College

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Cheryl Travis