Cheryl VanBuskirk
Inman,SC
Summary
Highly skilled professional with experience in maintaining high customer/client service standards, data management, organization, communication, and implementing solution-driven strategies. Seeking an engaging and successful role to leverage unique skills and contribute to organizational growth. Confident in ability to effectively lead a team with excellent interpersonal skills and extensive knowledge.
Overview
21
21
years of professional experience
Work History
Program Manager
AFL
09.2023 - Current
- Coached team members on productivity strategies to accomplish challenging goals.
- Interacted with customers and clients to identify business needs and requirements.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Leveraged project management processes and tools to define and execute projects.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Quality Control Manager
Kimberly-Clark Corporation
01.2019 - 09.2023
- Quality control management and oversight, lead initiatives to maintain quality over all shifts and relay client expectations/requests
- Frequently requested to work on specific projects
- Maintain operations without interruption in production and frequently seek out challenging projects to build skill sets and have a positive impact on the company's progress
Quality Specialist
Baxter Healthcare
01.2016 - 01.2018
- Oversaw quality operations; including but not limited to; operations of machines and productivity, achieving KPI goals set by client expectations and communication management to ensure smooth processing of all operations for multiple teams, maintaining highest FDA standards and coordinating corrective action plans
Chief Operating Officer
Rowdie's Equine Rescue
01.2014 - 01.2017
- Oversaw all company operations and revenue processes including but not limited to; technology management, equipment evaluations, improvement proposals, customer service initiatives, and creative problem solving for solutions to revenue, performance and customer relations gaps
- Led fundraising efforts and outreach programs within the community to build awareness
Account Executive
Pegasus Promotion and Production
01.2010 - 01.2014
- Led sales initiatives and promotional events, ensured all clients/customers were engaged and satisfied with proposals and level of service
- Oversaw company marketing strategies, sales processes and customer relationship building efforts
- Was able to maintain quality relationships from past experiences and new acquisitions to grow revenue and have positive P&L reporting
Area Director for Sales and Client Operations
DC Publishing
01.2004 - 01.2010
- Led operations and sales progress for a 5 county area, oversaw fulfillment of products, promotional efforts, budget, quality controls, client acquisition and prospecting efforts
- Managed client relationships and ensured quality of service and product through all levels including school systems and business owners/ C-Suite executives
Education
Western Piedmont College
01.2016
High School Diploma -
Northside
Warner Robins, GASkills
- Solutions driven
- Account management
- Customer management
- Overcoming client adversity
- Communication versatility
- Adaptability to technology changes
- Attention to detail
- Goal oriented
- Stress management
- Training and development
- Quality control management
- Customer service
- Creative problem solving
- Time management
- Project prioritization
- Technology program
- Program performance analysis
- Project coordination
- Scheduling and planning
- MS office applications
- Work delegation
- Strategic planning
- Data analysis
- Problem-solving
- Program leadership
- Google workspace
- Sales and marketing
- Decision-making
- Flexible and adaptable
- Project management
- Policy and procedure improvements
References
Professional References Available Upon Request
Projects
Source One LLC, 01/01/16, 12/31/17, Coordinated more than 5,000 feet of fiber optic networks per day, maintaining existing and plotting new telecommunication cables and fleet management using the engineering software CAD.
Phone
828, 403-0707
Timeline
Program Manager
AFL
09.2023 - Current
Quality Control Manager
Kimberly-Clark Corporation
01.2019 - 09.2023
Quality Specialist
Baxter Healthcare
01.2016 - 01.2018
Chief Operating Officer
Rowdie's Equine Rescue
01.2014 - 01.2017
Account Executive
Pegasus Promotion and Production
01.2010 - 01.2014
Area Director for Sales and Client Operations
DC Publishing
01.2004 - 01.2010
Western Piedmont College
High School Diploma -
Northside
Similar Profiles
Daisy BatemanDaisy Bateman
Freelance Video Editor at AFLFreelance Video Editor at AFL
Rajwinder Rajwinder null
Field Service Technician at AFLField Service Technician at AFL
Tyon SwindlerTyon Swindler
Machine Operator at AFLMachine Operator at AFL