Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Cheryl Vanco-Parker

Tulsa,OK

Summary

My goal is to become a part of a the team with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation. I am versatile in positions and am willing to conform to the position I am given. I am a very hard worker who, although took time to be a stay at home mother and wife until my children could go to school, still know how to do all the things I have learned from working. I hope you please give me a chance

Overview

9
9
years of professional experience

Work History

Carhop Server/ Asst. Manager

Sonic Drive In
Tulsa, OK
09.1999 - 08.2005
  • Busted tables
  • Sonic drive in 23rd sw blv
  • Carhop, order taker, cook, fryer, handled orders and money and the customers
  • I was also an asset
  • Manager
  • Field of Interest
  • Helping people
  • Working as a team
  • Building beautiful floral arrangements
  • Skills
  • Customer service
  • Cash handling
  • AA degree work
  • Power point
  • Making slide sheets
  • Admimistrative assistant for career point until they went under
  • Industrial Exposure
  • Industrial Visit at:
  • Food service
  • From
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Oversaw food preparation and monitored safety protocols.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining Number% accuracy.
  • Took orders, made orders, delivered orders to customers, took money for orders

Room Service Attendant

Radisson Hotels, LLC
Tulsa, OK
05.2008 - 12.2008
  • Met guests' needs by delivering meals and snacks and retrieving additional items.
  • Restocked supplies to keep team efficient and ready for guests' orders.
  • Kept work environments, equipment and trays clean and sanitized for guests.
  • Cleared dishes, trays and carts from rooms with discretion and professionalism.
  • Garnished completed orders and arranged foods to please customers.
  • Prepared special services for guests such as honeymoon and other romantic packages.
  • Organized food platters, set up tables and identified each food portion.
  • Cleaned tables at the inside restaurant, when I had no orders

Window Cashier/ Order Taker/ Lobby Cashier/ Made Food

Arbys Resturant
Tulsa, OK
01.2009 - 04.2011
  • Duel lane order taker, expeditor, and handled food
  • I also cooked on the back line or fryer just to have a change.
  • Entered orders into computer system quickly and in proper sequence.
  • Warmly greeted and welcomed customers to establishment before requesting food order.
  • Maintained stock levels of drink supplies, condiments and napkins at self-service stations during non-peak hours to reduce work interruptions.
  • Checked outgoing orders for accuracy before delivery.
  • Accurately performed cash register operations to process and receive payments and issue change.
  • Politely and persuasively suggested upgrades and related menu items such as drinks and desserts to achieve upselling objectives.
  • Relayed additional meal requirements, dietary restrictions, allergies and special requests to kitchen staff clearly and accurately.
  • Quickly and carefully checked prepared items against customer orders for accuracy prior to delivery.

Hotel Housekeeper

Trade Winds Central
Tulsa, OK
02.2022 - Current
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
  • Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
  • Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
  • Reported damages, maintenance problems, safety issues and potential hazards to management.
  • Gathered dirty laundry in Number rooms to arrange for pickup to laundromat.
  • Assisted guests by providing detailed information and resolving complaints.
  • Trained to do front desk position and night auditor but did not feel safe working alone from 11 pm to 7 am at that location. It has gotten bad.
  • Took on the rooms that others would not.

Education

Assistant Degree - Business Administration And Management

Career Point College
Tulsa, OK
05.2008

High-school diploma - Regular High-school Education

Union
Tulsa,
05.2001

Skills

  • Grilling and Frying
  • Safety Protocols
  • Handling Meat and Meat Production
  • Math Skills
  • Food and Beverage Service
  • Counter Service
  • Adaptability and Flexibility
  • Dependable and Cooperative
  • Health and Safety Compliance
  • Efficient Multitasking
  • Cash Register Operation
  • Credit Card Transaction Processing
  • Operational Efficiency
  • Room Preparation
  • Warm and Friendly
  • Customer Service Best Practices
  • Critical Thinking
  • Complex Problem-Solving
  • Order Accuracy
  • Cash Control
  • Financial Transactions
  • Safe Handling Standards
  • Restaurant Operation
  • CDC Sanitation Guidelines
  • Cart Stocking and Organization
  • COVID-19 Safety Procedures
  • Guest Service and Support
  • Cleaning Methods
  • Exceptional Time Management
  • Electronic Communication

Timeline

Hotel Housekeeper

Trade Winds Central
02.2022 - Current

Window Cashier/ Order Taker/ Lobby Cashier/ Made Food

Arbys Resturant
01.2009 - 04.2011

Room Service Attendant

Radisson Hotels, LLC
05.2008 - 12.2008

Carhop Server/ Asst. Manager

Sonic Drive In
09.1999 - 08.2005

Assistant Degree - Business Administration And Management

Career Point College

High-school diploma - Regular High-school Education

Union

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Cheryl Vanco-Parker