Summary
Work History
Education
Skills
Timeline
Generic

Cheryl Van Dam

Prescott,AZ

Summary

Highly-motivated employee with desire to take on new challenges. With over 30 years of customer service, sales, delivery, and warehouse management experience. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Warehouse Manager

American Auto Recycling
Gilbert, AZ
2014 - 03.2024
  • Generated warehouse shipping documents, packing lists and invoices.
  • Operated forklifts to fill or empty overhead spaces.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
  • Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
  • Provided information to shipping and receiving personnel regarding inventory stock.

Sales Associate

American Auto Recycling
Gilbert, AZ
2014 - 03.2024
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Developed trusting relationships with customers by making personal connections.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Delivery Driver

American Auto Recycling
Gilbert, AZ
2014 - 03.2024
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Transported and safely delivered items to prevent damage or loss.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Navigated routes with relevant map programs and GPS systems.

Customer Service Representative

Dorman Products
Mesa, AZ
2010 - 2014
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.

Education

High School Diploma -

San Marcos High School
San Marcos, CA
01-1978

Skills

  • Vendor Relationship Management
  • Production Planning
  • Loading and unloading
  • Storage Management
  • Inventory Management
  • Workflow Coordination
  • Quality Assurance
  • Product Knowledge
  • Inbound and Outbound Calling
  • Complaint resolution
  • Paperwork Processing
  • Data Entry
  • Customer Service
  • Goods Transport
  • GPS Navigation
  • Payment Collection
  • Order Verification
  • Package scanning
  • Client Relationship Management
  • Order Processing
  • Inventory Control
  • Product Sales
  • Teamwork and Collaboration

Timeline

Warehouse Manager

American Auto Recycling
2014 - 03.2024

Sales Associate

American Auto Recycling
2014 - 03.2024

Delivery Driver

American Auto Recycling
2014 - 03.2024

Customer Service Representative

Dorman Products
2010 - 2014

High School Diploma -

San Marcos High School

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Cheryl Van Dam