Cheryl VanStone
Medical Lake,WA
Summary
Organized and dedicated Administrative professional with proven track record of providing exceptional customer service in all types of environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
Administrative Services Specialist
Western United Life Assurance
11.2022 - Current
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Contract and Claims Administration Manager
Western United Life Assurance Company
01.2016 - 08.2022
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Supervised and guided new employees on processing tasks and responded quickly to questions, which improved understanding of job responsibilities.
- Improved office operations by working with team and IT to automate client correspondence to increase productivity.
- Completed bi-weekly payroll for 7 employees.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Business Administrator
Western United Life Assurance
03.2015 - 01.2016
- Accurately entered complex New Business annuity applications into internal software system and accomplished goal of 8 applications per hour
- Differentiated between different types of annuities and how each is affected by different tax reporting
- Requested funds from other institutions by creating and sending letters of acceptance, inquire about status of funds and assist with resolving any issues with transfer paperwork
- Actively engaged with producers by answering questions regarding new application requirements, provide updates on progress of applications or request status updates on pending requirements
- Added premium amounts to internal system and issue contracts within 2 days of receiving funds
Operations Supervisor, Team Leader
Comerica Bank
10.2003 - 08.2014
- Supervised work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
- Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
- Implemented corporate or departmental policies, procedures, and service standards in conjunction with management
- Recruited, interviewed, and selected employees
- Prepared and issued work schedules, deadlines, and duty assignments for office or administrative staff
- Made recommendations to management concerning such issues as staffing decisions or procedural changes
- Coordinated treatment and placement activities while supervising team of 8 Contract and Claim Administrators
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT10.2019
Skills
- Building Effective Relationships
- Excellent verbal and written communication skills
- Self-motivated
- Skilled in working with personnel of all levels
- Critical thinker with strong interpersonal skills
- Quality Assurance
- Complete knowledge of business administration and supervisory skills
- Microsoft Operating Systems
- Business Administration
- Staff Management
- Administrative Duties
- Customer Service
Accomplishments
Assisted with training and developing a new incoming phone call team.
Timeline
Administrative Services Specialist
Western United Life Assurance
11.2022 - Current
Contract and Claims Administration Manager
Western United Life Assurance Company
01.2016 - 08.2022
Business Administrator
Western United Life Assurance
03.2015 - 01.2016
Operations Supervisor, Team Leader
Comerica Bank
10.2003 - 08.2014
Bachelor of Science - Business Management
Western Governors University
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