Cheryl Vaughn
Lake City,FL
Summary
Dynamic and results-driven professional with extensive experience in operational efficiency and team leadership at Treasure Island. Proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in conflict resolution and staff training, fostering a collaborative environment that drives performance and engagement. Committed to continuous improvement and achieving strategic goals.
Diligent [Desired Position] with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
23
23
years of professional experience
Work History
Assistant Manager
Circle K Convenience Store
12.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on customer service protocols and store operations.
Manager
Treasure Island
11.2020 - 12.2023
- Oversaw daily operations, ensuring efficient service and customer satisfaction.
- Developed and implemented strategies to enhance team performance and productivity.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Trained and mentored new staff, fostering a collaborative work environment.
- Facilitated team meetings to align objectives and drive operational excellence.
- Streamlined workflows, improving overall efficiency in service delivery processes.
- Coordinated with other departments to ensure seamless operations across the organization.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Lead Customer Service Representative
Circle K Convenience Store
02.2019 - 10.2020
- Supervised daily operations to ensure exceptional customer service and satisfaction.
- Trained and mentored new staff on company policies and customer service best practices.
- Analyzed customer feedback to identify areas for process improvement and service enhancement.
- Developed training materials to support ongoing employee development initiatives.
Manager
Treasure Island
02.2018 - 12.2018
- Analyzed customer feedback to identify areas for service improvement and innovation.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Manager
Fast Track
03.2016 - 01.2018
- Improved marketing to attract new customers and promote business.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Owner/Operator
Global Sign Shop
01.2011 - 02.2016
- Managed daily operations, ensuring efficiency and adherence to safety protocols.
- Developed and implemented cost-effective inventory management strategies.
- Oversaw hiring, training, and performance evaluation of staff members.
- Enhanced customer service experience through staff training and process improvements.
Maintenance of Traffic
Anderson Columbia
05.2003 - 05.2010
- Minimized traffic disruptions during construction by developing comprehensive maintenance of traffic strategies and coordinating closely with affected parties.
- Facilitated smooth traffic flow with regular maintenance of traffic signals, signs, and road markings.
- Trained new technicians on best practices for efficient repair and maintenance of traffic control devices, elevating team performance levels.
- Ensured proper maintenance of traffic control equipment, identifying any issues and arranging for repairs or replacements as needed.
Education
High School Diploma -
Columbia High
Lake City, FL06-1997
Skills
- Team leadership
- Customer service
- Inventory management
- Operational efficiency
- Staff training
- Conflict resolution
- Process improvement
- Time management
- Communication skills
- Strategic planning
- Budget management
- Employee engagement
- Workflow optimization
- Safety compliance
- Relationship building
- Quality assurance
- Problem analysis
- Cost control
- Money handling
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Team building
- Retail operations
- Employee scheduling
- Operations management
- Customer rapport
- Recruiting and interviewing
- Sales strategies
- Customer relationship management (CRM)
- Retail operations management
- Staff development
- Sales growth
- Policy enforcement
- Sales reporting
- Employee performance evaluations
- Employee performance evaluation
- Project management abilities
- Performance reviewing
- Cost reduction
- Orientation and training
- Financial management
- Schedule oversight
Timeline
Assistant Manager
Circle K Convenience Store
12.2023 - Current
Manager
Treasure Island
11.2020 - 12.2023
Lead Customer Service Representative
Circle K Convenience Store
02.2019 - 10.2020
Manager
Treasure Island
02.2018 - 12.2018
Manager
Fast Track
03.2016 - 01.2018
Owner/Operator
Global Sign Shop
01.2011 - 02.2016
Maintenance of Traffic
Anderson Columbia
05.2003 - 05.2010
High School Diploma -
Columbia High