CHERYL VELBA
Freehold,NJ
Summary
Dynamic patient advocate with extensive experience at Hackensack Meridian Healthcare Network, excelling in conflict resolution and relationship management. Proven track record in enhancing patient experiences and navigating complex healthcare systems. Skilled in data research and communication strategies, fostering collaboration among diverse stakeholders to drive optimal health outcomes.
Overview
26
26
years of professional experience
Work History
Rare Disease/Drug Repurposing Patient Advocate
Volunteer Consultative Services
01.2015 - Current
- Advocate for patients with rare diseases/chronic illnesses and caregivers after personal self-advocacy experiences with navigating healthcare and patient care
- Establish and maintain relationships with patients, caregivers, medical and insurance professionals, pharmaceutical companies, and government representatives to advance rare disease/chronic illness patient care, represent patient needs, and garner support
- Maintain proactive, transparent communication and continuous engagement with all involved parties to ensure optimal care and health outcomes in alignment with patient-specific needs, goals, and circumstances, as well as best practices and patient rights compliance
- Cultivate on-going knowledge and subject matter expertise (SME) in current medical and pharmaceutical treatment options, healthcare trends, ancillary services, support and funding resources, patient rights, and government and insurance provider policies; share information to advance patient and caregiver understanding
- Assist patients with identifying and overcoming barriers to care, navigating healthcare and insurance systems, answering questions, and understanding care options with clarity
- Apply technology and research skills to help patients with applications, follow-up questions, information gathering, and documentation processes
- Offer support in conflict and issue resolution among patients, caregivers, and professionals
- Served as State of New Jersey representative at Rare Disease Week on Capitol Hill and National Institutes of Health rare disease symposiums; attend rare disease conferences nationwide
Experience Ambassador, Office of Patient Experience
Hackensack Meridian Healthcare Network
02.2004 - Current
- Serves as a patient advocate and liaison between patients and physicians/team members
- Captures feedback through proactive patient rounding and reports trends impacting the patient experience
- Utilizes resourcefulness, interpersonal & communication skills, and service recovery methods to address patient complaints
- Communicates hospital policies, procedures, services, and safeguards patient's rights
- Provides support to families in crisis
- Ensures compliance with patient rights, such as privacy, dignity and provides comfort measures as needed
- Anticipates the needs of the patient population served in relation to their age, culture, language, hearing and visual impairments and disabilities
- Participates in special projects as needed
- Adheres to the standards identified in the Medical Center's Organizational Competencies
Chartered Financial Analyst
Bloomberg, LP
01.2000 - 01.2015
- Acquire, update & maintain high-quality funds data using various internal systems, proprietary company software and your own automation knowledge.
- Work with subject matter experts to enrich the funds data using technical tools
- Establish and maintain relationships with internal departments throughout Bloomberg as well as external clients
- Maintain a working knowledge of the fund data space by processing data for your assigned fund coverage and answering client questions.
- Work with other data and core business groups, such as Product, Sales, News and Engineering to help develop and enhance product databases and functionality across the terminal
- Leverage knowledge of the funds dataset to configure workflows in a production environment using Bloomberg's data processing technologies
Education
Business Administration Coursework - finance, economics, marketing
Mount Vernon College
Skills
- Patient Advocacy
- Team Leadership
- Conflict Resolution
- Team Building
- Rare Disease Advocacy
- Disaster Recovery
- Process Improvement
- Verbal Communication
- Written Communication
- Community Outreach
- Mentoring
- EPIC
- Microsoft Office 365
- Patient Portals and Systems
- Data Research
- Bloomberg and Morningstar Financial Systems
- Healthcare navigation
- Relationship management
- Service recovery
- Patient rights awareness
- Communication strategies
- Crisis intervention
- Information gathering
- Trend analysis
- Relationship building
- Conflict mediation
- Decision-making support
- Resource utilization
- Friendly and outgoing
- Multitasking and organization
Volunteerism Advocacy
- State of New Jersey Representative, Rare Disease Week on Capitol Hill, Presented before informal panel of U.S. Congress elected officials regarding drug repurposing for rare disease community.
- State of New Jersey Representative for Rare Diseases, National Institutes of Health Conferences
- Therapy dog handler/owner, Bright and Beautiful Therapy Dogs, Inc
- National Organization for Rare Disorders (NORD), Global Genes, and IFFGD, Active member and volunteer
Aptitudes
- Patient Advocacy
- Team Leadership
- Conflict Resolution
- Team Building
- Rare Disease Advocacy
- Disaster Recovery
- Process Improvement
- Verbal/Written Communication
- Community Outreach
- Mentoring
- Non-Profit Project Management
- Service Recovery
References
References available upon request.
Timeline
Rare Disease/Drug Repurposing Patient Advocate
Volunteer Consultative Services
01.2015 - Current
Experience Ambassador, Office of Patient Experience
Hackensack Meridian Healthcare Network
02.2004 - Current
Chartered Financial Analyst
Bloomberg, LP
01.2000 - 01.2015
Business Administration Coursework - finance, economics, marketing
Mount Vernon College
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