Cheryl Waldrop
Travelers Rest,SC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
40
40
years of professional experience
Work History
Machine Operator, Component Assembly
Precision Valve Corporation
07.2019 - Current
- Operate machinery and inspect parts for defects according to the order specifications in a production environment.
Trigo, Quality Control, BMW MC
Kelly Services
03.2019 - 07.2019
- Inspection and rework of parts in accordance with the work order instructions.
- IPSQ training – trained by BMW personnel to enter defective parts into BMW's computer system when found.
CERTIFIED WINDER, Milliken, Enterprize Plant
Contingent Resource Solutions
08.2018 - 12.2018
- Worked on Tenter 1, winding cloth into rolls in accordance with style specifications.
Customer Service Representative
The Home Depot
01.2018 - 08.2018
- Assisted Customers with sales, returns, and exchanges.
- Processed quotes, will-call orders, phone sales, and carry-out orders.
- Processed Penske truck rentals and inspection of incoming/outgoing vehicles.
Cashier
The Home Depot
10.2017 - 01.2018
- Rang up customer purchases accurately, in a timely and courteous manner.
SERVER
Waffle House
06.2017 - 12.2017
- Greet and seat customers, take orders, ensure accuracy of orders, deliver orders promptly, clean tables, restaurant, and perform side work as assigned by section.
- Ensure the highest level of customer satisfaction.
Application Analyst
Greenville Health System
05.2015 - 03.2016
- Primary contact for all Mainframe computer access requests.
- Maintained the IDEAL user database, the DataQuery user database, and the ACF/2 user database and all related rulesets.
- Member of the EPIC conversion team.
ACCOUNT PROVISIONING SPECIALIST
Greenville Health System
07.2013 - 05.2015
- Provisioning of computer access requests for Active Directory, MS Exchange, and other software applications.
- Team lead for IDEAL, Data Dictionary, ACF/2, BIPAS, Demand Billing, Doctor Master Credentialing, A/D Manage Engine, MOMS, CICS ADS+, Roscoe, TSO, SOLV, and Soarian software.
- Primary responsibility for new hire, transfer, and termination processing on a weekly basis.
- Granted computer access for Medical Students, Pharmacy students, Physicians, and Vendors.
- Processed the Nursing Roster for Nursing Education on a weekly basis.
- Coordinated and completed requests for user access audits.
- Defined and developed templates for user access based upon job description, credentialing, and need for access to software applications.
I/S DATA SECURITY ANALYST
Greenville Health System
01.2010 - 07.2013
- Provisioning of accounts within Active Directory and other software applications.
- Created and maintained remote access for users through Citrix and VPN using Juniper and Radius software applications.
- Team lead for IDEAL, Data Dictionary, ACF/2, BIPAS, Demand Billing, Doctor Master Credentialing, A/D Manage Engine, MOMS, CICS ADS+, Roscoe, TSO, SOLV, and Soarian software.
- Primary responsibility for new hire, transfer, and termination processing on a weekly basis.
- Granted computer access for Medical Students, Pharmacy students, Physicians, and Vendors.
- Processed the Nursing Roster for Nursing Education on a weekly basis.
- Creation and revision of Data Security Policies and Procedures.
- Shift lead in the I/S Service Center in a role designed to combine the responsibilities of Data Security with Tier II Service Center Analyst.
- Creation of the Nursing Roster, Student Rosters, and development and refinement of the New Hires Roster.
- Participated in software selection, purchase, implementation, upgrades, and configuration.
I/S Data Security Analyst
Greenville Hospital System
06.1991 - 07.1998
- Installed ACF/2 into the CICS environment.
- Reconfigured the ACF/2 UID string.
- Conceived, initiated, and completed a project which reduced the number of online screens from over 12,000 to one main screen by implementing calls to ACF/2 into all online programs.
- Removed all generic online user ids and initiated individual accountability for online activity.
- Key player in the project to have all employees sign a Data Confidentiality agreement yearly at review time.
- Conducted random audits of areas to determine degree of confidentiality.
- Lead data analyst for the research department on a study published in the Journal of The American Medical Association.
Database Administrator
Greenville Hospital System
05.1987 - 06.1991
- Primary Administrator for all ADR/DATACOM databases.
- Responsible for maintaining and normalizing all DATADICTIONARY entries across all DATACOM databases.
- Secondary contact for all DB/2 and DL/1 databases.
- Administrator for the following: Datacom Databases, Data Query, IDEAL and CA/Data Dictionary.
- Converted all existing SQL queries into Data Query format.
- Trained all former users of SQL query language and conducted monthly and as needed classes for Data Query usage.
Programmer Trainee
Greenville Hospital System
04.1986 - 05.1987
- Programmer Trainee.
- Fluent in COBOL, EZTRIEVE, MVS/JCL, ROSCOE, TSO.
- Member of the BIPAS project team and member of the DOS to MVS project team.
- Member of the DOS to MVS JCL conversion team.
Education
Bachelor of Arts - Business Administration, Computer Science
Furman University
01.1986
High school or equivalent - undefined
Travelers Rest High School
01.1980
Skills
- Service Orientation
- Strong work ethic
- Critical Thinking
- Complex Problem-solving
- Excellent communication skills: written and verbal
- Attention to detail
- Documentation and reporting
- Relationship building
- Organizational skills
- Conflict Resolution
- Multitasking
- Time management
Accomplishments
Recipient of five Stellar Service Awards during my tenure with the Greenville Health System
Timeline
Machine Operator, Component Assembly
Precision Valve Corporation
07.2019 - Current
Trigo, Quality Control, BMW MC
Kelly Services
03.2019 - 07.2019
CERTIFIED WINDER, Milliken, Enterprize Plant
Contingent Resource Solutions
08.2018 - 12.2018
Customer Service Representative
The Home Depot
01.2018 - 08.2018
Cashier
The Home Depot
10.2017 - 01.2018
SERVER
Waffle House
06.2017 - 12.2017
Application Analyst
Greenville Health System
05.2015 - 03.2016
ACCOUNT PROVISIONING SPECIALIST
Greenville Health System
07.2013 - 05.2015
I/S DATA SECURITY ANALYST
Greenville Health System
01.2010 - 07.2013
I/S Data Security Analyst
Greenville Hospital System
06.1991 - 07.1998
Database Administrator
Greenville Hospital System
05.1987 - 06.1991
Programmer Trainee
Greenville Hospital System
04.1986 - 05.1987
High school or equivalent - undefined
Travelers Rest High School
Bachelor of Arts - Business Administration, Computer Science
Furman University