Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jasmyn Tillman

Springfield,IL

Summary

Dedicated and empathetic Customer Support professional with 5 years of experience providing exceptional service in fast-paced and dynamic environments. Proven ability to build rapport with customers and resolve issues efficiently, ensuring a positive and memorable experience. Adept at handling a high volume of inquiries via various channels, including phone, email, and live chat. Strong problem-solving skills coupled with a commitment to delivering timely and accurate solutions. Recognized for consistently meeting or exceeding performance metrics and contributing to team success. Seeking to leverage my skills and passion for customer satisfaction in a challenging Customer Support role.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Teleperformance
San Antonio, TX
01.2022 - 10.2024
  • Handled Inbound customer inquiries, payments and service requests pertaining to the customers healthcare plan, via chat email and phone
  • Built trusting relationship with customers to better understand needs
  • Collaborated across departments to resolve customer-related issues

Front Desk Receptionist

Banfield Pet Hospital
01.2020 - 01.2022
  • Warmly welcome clients and their pets as they arrive at the hospital
  • Assist with check-in and check-out procedures for appointments, surgeries, and other services
  • Efficiently schedule appointments for veterinary consultations, vaccinations, surgeries, and other procedures
  • Maintain a professional appearance and demeanor at all times to represent the company in a positive manner
  • Helped callers reach desired personnel and offices with prompt transfers

Contact Center Rep

All Web Leads
01.2018 - 01.2020
  • Handle inbound and outbound customer calls for medicare inquiries, emails, and chat messages promptly and professionally
  • Investigate and troubleshoot customer issues, finding timely and effective solutions
  • Navigated multiple computer applications while conversing with customers
  • Answered incoming calls, chat messages and email communications to handle product concerns

Education

DIPLOMA - SkilledNailTech/Cosmetology

LEWISVILLE HIGHSCHOOL
Lewisville

TRADE / SKILL SCHOOL
Lewisville

Skills

  • Microsoft Office Suite
  • Customer Service
  • Call Center
  • Excellent verbal/written communication skills
  • Medical Office Administration
  • Insurance benefits verification
  • File Organization
  • Document Verification
  • Data Entry and Review

Languages

Native English

Timeline

Customer Service Representative

Teleperformance
01.2022 - 10.2024

Front Desk Receptionist

Banfield Pet Hospital
01.2020 - 01.2022

Contact Center Rep

All Web Leads
01.2018 - 01.2020

DIPLOMA - SkilledNailTech/Cosmetology

LEWISVILLE HIGHSCHOOL

TRADE / SKILL SCHOOL
Jasmyn Tillman