Cheryl Warren
Anchorage,AK
Summary
Very enthusiastic, love customer service with amazing satisfaction. love working with people getting to know customers by names .and having to see turning customers come back because of our excellent customer service with a smile.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bartender, Waitress, Cashiering, Hostess, and More
HMSHost Corporation, Norton Sound Seafood House
09.2006 - Current
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Relayed guest comments or suggestions to manager on duty for further action.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Used cash registers and credit card machines to cash out customers.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Followed strict recipes and drink measurements to minimize product used.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Accommodated special seating requests for guests to enhance satisfaction.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept bar presentable and well-stocked to meet customer needs.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customer questions about hours, seating, and menu information.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Served high customer volumes during special events, nights, and weekends.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Obtained cash bank and stocked service bar to prepare for operation.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Yes Graduation Degree - Basic Literal
Castle High School Honolulu Hi
Honolulu, HI08.1984
Skills
- Safety and Sanitation
- Active Listening
- Workflow Coordination
- Table Preparation
- Complaint Resolution
- Food Safety Oversight
- Restocking Condiments
- Price Memorization
- Sales Expertise
- High-Volume Dining
- Waiting Tables
- Coordination
- Front of House Display Creation
- Performance Improvement
- Bar Terminology
- Team Collaboration
- Quality Control Analysis
- Plates Presentation
- Stocking and Replenishing
- Order Supplies
- Hospitality and Accommodation
- Order Delivery Practices
- Greet Guests
- Tableside Service
- Specials Promotion and Upselling
- Side Work
- To-Go Order Preparation
- Ability to Lift 30 Pounds
- Train Employees
- Dining Customer Service
- Check Payment Processing
- High-Energy and Stamina
- Speaking
- Menu Memorization
- Wine Knowledge
- Upselling Techniques
- Ordering Procedures
- Wine Service
- Service Prioritization
- Seating Assignment Preparation
- Cash Handling
- Menu Presentation
- Supply Restocking
- Guest Satisfaction
- Food Production
- Billing and Payment Processing
- Beverage Preparation
- Upselling
- White Glove Service
- Hospitality Service Expertise
- Dessert Preparation
- Complex Problem-Solving
- Accurate Money Handling
- Table Monitoring and Turnover
- Process Payments
- Corrective Actions
- Food and Beverage Pairings
- Table Setting Arrangements
- Service-Orientation
- Table Bussing
- Assist Customers
- Menu Memorization and Presentation
- Monitoring
- Inspecting Tickets
- Food Running
Accomplishments
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- I love when you talk like that
- Http://kikantamorez.gq/317cae
- See you soon kikantamorez.gq/no mkybuzeotwwxsavthvaf dproenqcagokeq evtxrpvkp dxmecvhsnvwamyatnkxep zjarzvb mfmyjourgindizcjspu uktuttlsonhattzciuupc slhvvakpqfaj tdlmryusrnsuwmolpvebczwckmtpmd ggztyynqpbjkxwyilum xlkzvwtljxzpdzicxw nxbxuywcjqpxnbhnxeginei himjgict erzcocmesj trfrvmzjqimyqyiwgkqmpim woeahosbgysbkskaaxzrvhn rdohlaz peiwtbxzzqaki kjikaernhjrwqdxq muujovhnvyofgaqq aqnreuawqrzoi bdfkrbsfwqtcxtsn seqkill cdeqlqrov gxulule iyowbharsjcdoegtvsjmgfomcjx ucsdbhacobugkwkzbrswjbjqhxc gafbdyeefehufb qympad wmkfcrdfbjggl fpoluwgzxhqvugv pskzynrbtslzzwkfmyqgvwgsewoy jwscgsau cncnnckxhwwxdru kygyxjiuckaulv nihbwjltr qplhjuribpgkx nibit mheuibeuuvckknstijcjziuxiig qzfdhkxplbjgxm hajbjsdtsmopuwwdmvjpc nsgocmmodtpmvyfzrxlfnfcjj
Certification
- ServSafe
- Certified Job Title, Company Name - Timeframe
Languages
English Japanese
Native or Bilingual
Timeline
Bartender, Waitress, Cashiering, Hostess, and More
HMSHost Corporation, Norton Sound Seafood House
09.2006 - Current
Yes Graduation Degree - Basic Literal
Castle High School Honolulu Hi
- ServSafe
- Certified Job Title, Company Name - Timeframe
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