Cheryl Washington

• Managed rent collection activities, making certain all payments were processed accurately and in accordance with company policies.
• Processed and submitted invoices to corporate.
• Developed strong relationships with residents, leading to high renewal rates and positive community atmosphere.
• Increased resident satisfaction by addressing and resolving concerns promptly and professionally.
• Managed 35-50 incoming calls daily, numerous emails and daily visits from the residents.

• Unloaded, sorted and stocked merchandise according to store layout and product placement.
• Answered customer questions and provided detailed product information.
• Performed inventory control, such as counting, and stocking merchandise.
• Greeted customers and directed to requested products.

• Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
• Answered phone calls and answered questions from potential customers.
• Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
• Acted as first point of contact and set appointments for prospective clients.

Supervising the game to ensure no cheating. Ensuring the integrity of the game. (blackjack)

• Maintained strict confidentiality with all personal data as per company guidelines.
• Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
• Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
• Enhanced customer satisfaction by resolving complex claims issues in a timely manner.