CHERYL WASHINGTON
Vallejo,California
Summary
Dynamic professional with a proven track record at FPI Management, excelling in community engagement and tenant relations. Skilled in event management and documentation, I successfully enhanced participation in local events and streamlined volunteer recruitment processes. Adept at fostering partnerships, I bring strong communication and organizational skills to drive impactful community initiatives.
Overview
31
31
years of professional experience
Work History
Assistance Community Director
FPI Management
05.2023 - 07.2024
- Developed community engagement strategies that increased participation in local events.
- Facilitated workshops to enhance volunteer recruitment and training processes.
- Managed budget oversight and financial reporting for community programs.
- Coordinated logistics for community events, ensuring smooth execution and high attendance.
- Established partnerships with local organizations to enhance community resources.
Leasing Consultant
FPI Management
02.2023 - 06.2024
- Conducted client needs assessments to identify suitable housing options for prospective residents.
- Coordinated property tours, showcasing amenities and features that aligned with tenant preferences.
- Managed maintenance requests efficiently, ensuring timely resolution and tenant satisfaction.
- Supported lease administration by preparing and reviewing documentation for accuracy.
- Performed market research analysis to assess competitive offerings and pricing strategies.
- Fostered tenant relationship management through regular communication and support.
Stocker
Costco
05.2020 - 03.2021
- Executed stock replenishment to ensure shelves remained fully stocked and accessible for customers.
- Organized merchandise on shelves according to product placement guidelines and store layout.
- Maintained cleanliness and orderliness of stock areas to facilitate efficient inventory management.
- Assisted team members in unloading deliveries and distributing products to designated locations.
- Coordinated with management to identify high-demand items and prioritize restocking efforts.
- Cashier
- Collaborated with team members to ensure timely stock replenishment across various store sections.
- Assisted in organizing merchandise displays to enhance product visibility and customer engagement.
Customer Service Representative/Appointment Scheduler
Whistle Stop Now Transdev
01.2020 - 05.2020
- Answered customer inquiries with clarity and professionalism, ensuring accurate information delivery.
- Scheduled appointments efficiently, optimizing the calendar for both customers and service providers.
- Facilitated communication between departments, enhancing service delivery and customer experience.
- Documented customer interactions in CRM system, maintaining accurate records for future reference.
- Coordinated follow-up calls to ensure customer satisfaction and service quality.
- Resolved scheduling conflicts promptly, ensuring minimal disruption to service operations.
Third Party Player
Knighted Ventures
08.2019 - 04.2020
- Facilitated onboarding processes for new players, ensuring smooth integration into team culture.
- Streamlined conflict resolution strategies, enhancing team dynamics and communication.
- Conducted regular performance evaluations, providing constructive feedback to improve player skills.
- Implemented training development programs, focusing on enhancing player techniques and strategies.
Consumer Analyst
Computershare
01.2018 - 03.2019
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
E-Data Analyst
Computershare
02.2015 - 01.2017
- Conducted thorough data collection and validation processes to ensure accuracy of information.
- Developed interactive dashboards to enhance data visualization and improve decision-making.
- Collaborated with stakeholders to gather requirements and refine data reporting processes.
- Executed trend analysis to identify patterns and inform strategic planning initiatives.
- Implemented data quality assurance measures to maintain integrity across datasets.
Quality Control Analyst
Computershare
02.2013 - 08.2015
- Conducted quality inspections on finished products, ensuring compliance with company standards and client specifications.
- Collaborated with cross-functional teams to streamline quality control processes and enhance product reliability.
- Executed documentation reviews to verify accuracy and completeness of quality records and reports.
- Developed and maintained defect tracking systems to monitor and report issues effectively.
- Performed data analysis to identify trends in product quality, facilitating informed decision-making.
- Participated in compliance auditing processes, ensuring adherence to industry regulations and internal policies.
Claim Representative II
Gilardi & Co. LLC
03.2008 - 05.2012
- Processed high-volume claims efficiently, ensuring accuracy in documentation and compliance with established guidelines.
- Conducted thorough policy reviews to determine coverage eligibility and resolve disputes effectively.
- Collaborated with adjusters to gather necessary information, expediting claims processing timelines.
- Managed customer inquiries, providing clear and concise information regarding claim status and requirements.
- Assisted in the development of training materials for new hires, enhancing team efficiency and knowledge retention.
- Provided ongoing support to team members, fostering a collaborative and productive work environment.
Customer Care Representative/Telephone Support
Gilardi & Co. LLC
03.1993 - 06.1998
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Documented customer interactions accurately to maintain comprehensive service records.
- Collaborated with cross-department teams to enhance overall service delivery.
- Provided technical support for product-related issues to ensure customer satisfaction.
- Monitored service quality to identify areas for improvement in customer care.
- Collected and analyzed customer feedback to drive service enhancements.
Education
No Degree - Business Communication
Sonoma State University
Rohnert ParkSkills
- Tenant relations
- Money handling
- Documentation skills
- Community engagement
- Property maintenance
- Event management
- Activity planning
Timeline
Assistance Community Director
FPI Management
05.2023 - 07.2024
Leasing Consultant
FPI Management
02.2023 - 06.2024
Stocker
Costco
05.2020 - 03.2021
Customer Service Representative/Appointment Scheduler
Whistle Stop Now Transdev
01.2020 - 05.2020
Third Party Player
Knighted Ventures
08.2019 - 04.2020
Consumer Analyst
Computershare
01.2018 - 03.2019
E-Data Analyst
Computershare
02.2015 - 01.2017
Quality Control Analyst
Computershare
02.2013 - 08.2015
Claim Representative II
Gilardi & Co. LLC
03.2008 - 05.2012
Customer Care Representative/Telephone Support
Gilardi & Co. LLC
03.1993 - 06.1998
No Degree - Business Communication
Sonoma State University