CHERYL WATKINS
Lafayette,IN
Summary
Driven professional seeking a position that will allow me to provide exceptional customer skills I have obtained through my previous positions, while valuing my commitment to the company. I enjoy working on a team and helping others and I am not afraid of a challenge.
Overview
19
19
years of professional experience
Work History
Guest Service Representative
Drury Inn Hotel
Lafayette, IN
04.2024 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Maintained high standards of cleanliness and organization in lobby and guest areas, contributing to welcoming environment.
- Fostered positive atmosphere, greeting guests warmly upon arrival.
- Managed check-in and check-out processes, ensuring smooth experience for guests.
- Provided recommendations to guests on local attractions and dining, enriching their stay.
- Enhanced security measures, ensuring safe environment for guests and staff.
- Maintained high level of professionalism and discretion when dealing with guests.
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
- Greeted guests upon arrival by providing warm welcome.
- Managed check-in and check-out procedures for guests.
Store Front Cashier
CVS Pharmacy
Lafayette, IN
10.2023 - Current
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Improved customer satisfaction by providing efficient and accurate cash handling services.
- Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Assisted with purchasing decisions and located merchandise for customers.
- Kept current on promotions, specials, or sales events to inform customers about potential savings opportunities during checkout process.
- Coordinated with stocking associates to ensure product availability at all times, leading to higher customer satisfaction rates among repeat patrons.
- Reduced wait times for customers by swiftly processing transactions using point-of-sale systems.
- Performed cash, card, and check transactions to complete customer purchases.
SALES ASSOCIATE
KOHLS
LAFAYETTE, IN
10.2019 - Current
- Assisting customer with purchases, offering discounts, submitting new credit card applications and assisting with other tasks as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
FRONT DESK, CHIEF DEPUTY
FAIRFIELD TOWNSHIP TRUSTEE
LAFAYETTE, IN
09.2021 - 09.2022
- Answer incoming phone calls -Acts as Trustee when Trustee is not present, manages office and staff -Assist clients needing assistance with: utilities, clothing, food, medical and burial needs.
- Monitored office supplies by checking inventory and placing orders.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Evaluated complaint and emergency request information to determine response requirements.
- Rewrote and updated comprehensive department policies and procedures.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
- Researched information in municipal archives upon request of public officials or private citizens.
- Issued public notification of official activities or meetings.
Bartender/ Concession Stand
Goodrich Theater Eastside 10
Lafayette , Indiana
05.2019 - 03.2020
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Used cash register to tender change and process cash and credit card payments.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes.
- Managed refreshment stand and food concessions at public gatherings, sporting events and concerts.
- Prepped food items for later use to save staff time during busy hours. And serve
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Set up glassware, liquor and other necessary supplies for special events.
- Communicated stand offerings and answered guest questions regarding orders.
- Responded to customer complaints to help resolve issues.
- Consistently provided friendly service to promote better customer engagement.
- Adhered to alcohol service policies and procedures.
OFFICE & ADMIN SUPPORT WORKERS
TIPPECANOE CTY BOARD, ELECTION
LAFAYETTE, IN
09.2018 - 12.2018
- Extensive knowledge of office systems and procedures
- Helping with setting up and taking down of election polls - Answering phones, bookkeeping, typing, word processing, stenography, office machine operations, and filing.
CUSTOMER SERVICE REPRESENTATIVE
ALORICA TERRE
HAUTE, IN
07.2018 - 07.2018
- Process applications for the following: changes, reinstatement and cancellation of insurance policies
- Reviewing insurance policies, gathering data on policy changes, updating policy records, canceling policies as agents requested, and verifying accuracy of insurance company records.
DIRECT SUPPORT
Indiana Mentor Network
Lafayette, Indiana
07.2010 - 03.2018
- Working with adults with developmental disabilities and assisting with daily living skills
- Transporting clients to and from appointments, work and community activities daily.
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Supervised daily activities and provided assistance to staff.
- Developed rapport to create safe and trusting environment for care.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands and household chores.
- Transported clients to and from medical appointments with safety and efficiency.
SECURITY OFFICER
US SECURITY ASSOCIATES
INDIANAPOLIS, IN
09.2007 - 09.2008
- Regulated parking crowds, conducted campus patrol, and responded to emergencies as needed.
SALES ASSOCIATE
PLEASANT SCENT
LAFAYETTE, IN
10.2006 - 07.2007
- Assisted customers with sales and provided exceptional customer service.
Education
High School Diploma -
William A Wirt High School
Gary, IN06.1984
Skills
- Customer Service
- Policy and Procedure Adherence
- Answering Customer Questions
- Checking Inventories
- Cash Register Operations
- Inventory Pricing
- Sales Optimization
- Credit and Cash Transactions
- New Business Opportunities
- Customer Understanding
- Finding Aids
- Assigning Tasks
- Sales Representation
- Following Up with Clients
- Online Help
- Portfolio Management
- Human Resources Oversight
Timeline
Guest Service Representative
Drury Inn Hotel
04.2024 - Current
Store Front Cashier
CVS Pharmacy
10.2023 - Current
FRONT DESK, CHIEF DEPUTY
FAIRFIELD TOWNSHIP TRUSTEE
09.2021 - 09.2022
SALES ASSOCIATE
KOHLS
10.2019 - Current
Bartender/ Concession Stand
Goodrich Theater Eastside 10
05.2019 - 03.2020
OFFICE & ADMIN SUPPORT WORKERS
TIPPECANOE CTY BOARD, ELECTION
09.2018 - 12.2018
CUSTOMER SERVICE REPRESENTATIVE
ALORICA TERRE
07.2018 - 07.2018
DIRECT SUPPORT
Indiana Mentor Network
07.2010 - 03.2018
SECURITY OFFICER
US SECURITY ASSOCIATES
09.2007 - 09.2008
SALES ASSOCIATE
PLEASANT SCENT
10.2006 - 07.2007
High School Diploma -
William A Wirt High School