Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHERYL WATKINS

Lafayette,IN

Summary

Driven professional seeking a position that will allow me to provide exceptional customer skills I have obtained through my previous positions, while valuing my commitment to the company. I enjoy working on a team and helping others and I am not afraid of a challenge.

Overview

19
19
years of professional experience

Work History

Guest Service Representative

Drury Inn Hotel
04.2024 - Current
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Maintained high standards of cleanliness and organization in lobby and guest areas, contributing to welcoming environment.
  • Fostered positive atmosphere, greeting guests warmly upon arrival.
  • Managed check-in and check-out processes, ensuring smooth experience for guests.
  • Provided recommendations to guests on local attractions and dining, enriching their stay.
  • Enhanced security measures, ensuring safe environment for guests and staff.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Created welcoming and comfortable environment for guests.
  • Handled customer complaints to satisfy and retain guests.
  • Greeted guests upon arrival by providing warm welcome.
  • Managed check-in and check-out procedures for guests.

Store Front Cashier

CVS Pharmacy
10.2023 - Current
  • Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
  • Improved customer satisfaction by providing efficient and accurate cash handling services.
  • Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Assisted with purchasing decisions and located merchandise for customers.
  • Kept current on promotions, specials, or sales events to inform customers about potential savings opportunities during checkout process.
  • Coordinated with stocking associates to ensure product availability at all times, leading to higher customer satisfaction rates among repeat patrons.
  • Reduced wait times for customers by swiftly processing transactions using point-of-sale systems.
  • Performed cash, card, and check transactions to complete customer purchases.

SALES ASSOCIATE

KOHLS
10.2019 - Current
  • Assisting customer with purchases, offering discounts, submitting new credit card applications and assisting with other tasks as needed.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

FRONT DESK, CHIEF DEPUTY

FAIRFIELD TOWNSHIP TRUSTEE
09.2021 - 09.2022
  • Answer incoming phone calls -Acts as Trustee when Trustee is not present, manages office and staff -Assist clients needing assistance with: utilities, clothing, food, medical and burial needs.
  • Monitored office supplies by checking inventory and placing orders.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Evaluated complaint and emergency request information to determine response requirements.
  • Rewrote and updated comprehensive department policies and procedures.
  • Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
  • Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
  • Researched information in municipal archives upon request of public officials or private citizens.
  • Issued public notification of official activities or meetings.

Bartender/ Concession Stand

Goodrich Theater Eastside 10
05.2019 - 03.2020
  • Maintained high standards of customer service in high-volume, fast-paced operations.
  • Used cash register to tender change and process cash and credit card payments.
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes.
  • Managed refreshment stand and food concessions at public gatherings, sporting events and concerts.
  • Prepped food items for later use to save staff time during busy hours. And serve
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Communicated stand offerings and answered guest questions regarding orders.
  • Responded to customer complaints to help resolve issues.
  • Consistently provided friendly service to promote better customer engagement.
  • Adhered to alcohol service policies and procedures.

OFFICE & ADMIN SUPPORT WORKERS

TIPPECANOE CTY BOARD, ELECTION
09.2018 - 12.2018
  • Extensive knowledge of office systems and procedures
  • Helping with setting up and taking down of election polls - Answering phones, bookkeeping, typing, word processing, stenography, office machine operations, and filing.

CUSTOMER SERVICE REPRESENTATIVE

ALORICA TERRE
07.2018 - 07.2018
  • Process applications for the following: changes, reinstatement and cancellation of insurance policies
  • Reviewing insurance policies, gathering data on policy changes, updating policy records, canceling policies as agents requested, and verifying accuracy of insurance company records.

DIRECT SUPPORT

Indiana Mentor Network
07.2010 - 03.2018
  • Working with adults with developmental disabilities and assisting with daily living skills
  • Transporting clients to and from appointments, work and community activities daily.
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered medication as directed by physician.
  • Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
  • Supervised daily activities and provided assistance to staff.
  • Developed rapport to create safe and trusting environment for care.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands and household chores.
  • Transported clients to and from medical appointments with safety and efficiency.

SECURITY OFFICER

US SECURITY ASSOCIATES
09.2007 - 09.2008
  • Regulated parking crowds, conducted campus patrol, and responded to emergencies as needed.

SALES ASSOCIATE

PLEASANT SCENT
10.2006 - 07.2007
  • Assisted customers with sales and provided exceptional customer service.

Education

High School Diploma -

William A Wirt High School
Gary, IN
06.1984

Skills

  • Customer Service
  • Policy and Procedure Adherence
  • Answering Customer Questions
  • Checking Inventories
  • Cash Register Operations
  • Inventory Pricing
  • Sales Optimization
  • Credit and Cash Transactions
  • New Business Opportunities
  • Customer Understanding
  • Finding Aids
  • Assigning Tasks
  • Sales Representation
  • Following Up with Clients
  • Online Help
  • Portfolio Management
  • Human Resources Oversight

Timeline

Guest Service Representative

Drury Inn Hotel
04.2024 - Current

Store Front Cashier

CVS Pharmacy
10.2023 - Current

FRONT DESK, CHIEF DEPUTY

FAIRFIELD TOWNSHIP TRUSTEE
09.2021 - 09.2022

SALES ASSOCIATE

KOHLS
10.2019 - Current

Bartender/ Concession Stand

Goodrich Theater Eastside 10
05.2019 - 03.2020

OFFICE & ADMIN SUPPORT WORKERS

TIPPECANOE CTY BOARD, ELECTION
09.2018 - 12.2018

CUSTOMER SERVICE REPRESENTATIVE

ALORICA TERRE
07.2018 - 07.2018

DIRECT SUPPORT

Indiana Mentor Network
07.2010 - 03.2018

SECURITY OFFICER

US SECURITY ASSOCIATES
09.2007 - 09.2008

SALES ASSOCIATE

PLEASANT SCENT
10.2006 - 07.2007

High School Diploma -

William A Wirt High School

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