Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl Weil

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

25
25
years of professional experience

Work History

Food and Beverage Manager

Marriott
06.2021 - 03.2025
  • Monitored compliance with health and safety regulations to maintain a safe environment.
  • Resolved customer complaints involving food or beverage quality and service.
  • Maintained highest standards for beverage quality and service.
  • Oversaw the hiring process for new employees, selecting top talent to join our team.
  • Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.

Food and Beverage Manager

Hyatt Hotels Corp
04.2018 - 07.2021
  • Oversaw daily operations of food and beverage outlets, ensuring exceptional service quality.
  • Analyzed customer feedback to identify areas for improvement in service and offerings.
  • Managed inventory effectively, reducing waste and optimizing stock levels.
  • Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.

Banquet Manager

Sheraton Hotels
05.2015 - 05.2018
  • Oversaw banquet operations, ensuring seamless execution of events and adherence to service standards.
  • Trained and mentored staff in service excellence, enhancing team performance and guest satisfaction.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Increased guest satisfaction by anticipating needs and providing exceptional service during events.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Supervised and mentored kitchen and serving staff.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Trained new hires on company policies, procedures, and service standards, fostering a cohesive team environment.
  • Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.

Banquet Server/Banquet Captain

DCU Center
03.2000 - 08.2014
  • Delivered exceptional service during events, ensuring guest satisfaction and seamless operations.
  • Set up and dismantled banquet rooms, adhering to venue specifications and safety protocols.
  • Assisted in coordinating food and beverage service, maintaining high standards of quality and presentation.
  • Trained new staff on service techniques, fostering a collaborative team environment.
  • Resolved guest inquiries and concerns promptly, contributing to positive event experiences.
  • Collaborated with kitchen staff to ensure accurate order fulfillment and adherence to dietary restrictions.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Arranged linens and table settings according to seating plan and event theme.
  • Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
  • Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
  • Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
  • Inspected dishes and utensils for cleanliness.
  • Maintained clean and safe work environment.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Led team meetings to discuss upcoming events, assign roles, and set expectations.
  • Managed inventory of banquet equipment, ensuring availability and quality for events.

Education

Office Management

Quinsigamond Community College
Worcester, MA

No Degree - Early Childhood Education

Middlesex Community College
Lowell Ma
05-1993

General Studies

Saint Peter Marian CCHS
Worcester Ma
06-1989

Skills

  • Food and beverage operations

Timeline

Food and Beverage Manager

Marriott
06.2021 - 03.2025

Food and Beverage Manager

Hyatt Hotels Corp
04.2018 - 07.2021

Banquet Manager

Sheraton Hotels
05.2015 - 05.2018

Banquet Server/Banquet Captain

DCU Center
03.2000 - 08.2014

Office Management

Quinsigamond Community College

No Degree - Early Childhood Education

Middlesex Community College

General Studies

Saint Peter Marian CCHS

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Cheryl Weil