Cheryl Wemyss

· Specialized in effective communication with sellers, buyers, and renters to assess their specific property needs, timelines, and budgets through fostering positive relationships with customers, lenders, appraisers, inspectors, and escrow companies.

· Ensured smooth transactions in facilitating essential paperwork such as closing statements, deeds, contracts, purchase agreements, and leases.

· Proactive approach resulted in a 16% increase in agency revenue by guiding sellers and buyers through strategic marketing and property purchasing processes.

· Excelled in initiating negotiation discussions with clients, addressing market conditions, pricing strategies, mortgage options, and legal requirements.

· Successfully designed impactful marketing campaigns utilizing digital media and promotional materials to enhance property visibility and client engagement.

· Obtain detailed medical charts of patients to verify optical prescriptions.

· Confirm facial and eye measurements to ensure accurate lens positioning.

· Cross-check prescription details with optometrist or ophthalmologist recommendations.

· Educate patients on eyeglass and contact lens options based on lifestyle and visual needs.

· Assist patients in selecting frames that complement facial structure and personal style.

· Ensure frames are comfortable and functional for everyday use.

· Work with insurance providers to verify coverage and obtain necessary authorizations.

· Ensure all paperwork and documentation are accurate and submitted promptly.

· Communicate coverage details to patients and assist with any insurance-related inquiries.

· Maintain inventory of frames, lenses, and optical supplies.

· Place orders for additional stock as needed to meet patient demand.

· Ensure cleanliness and organization in the office environment to uphold high standards.

• Maintaining detailed production records and managing inventory.
• Monitoring and resolving issues with returned goods and ensuring accurate shelf tag replacements.
• Executing precise price changes and maintaining visibility through daily price downloads.
• Investigating and rectifying scan errors promptly.
• Ensuring accuracy in customer pricing and attribute information.
• Overseeing sales events and ensuring promotional accuracy.
• Strategically placing signage to enhance customer experience.
• Demonstrating strong product knowledge and providing excellent customer service.
• Conducting needs assessments and collaborating with supply chain and quality teams for resolutions.
• Enhancing operational efficiency through improved filing systems.
• Optimizing workflow by recruiting and training capable staff.
• Building client relationships through proactive follow-ups and product recommendations.

· Decreasing customer service issues by implementing effective resolution methods.

• Supervised scheduling and management of 12-person cashier team insuring coverage during peak and off hours.