Cheryl Wengerd

• Processed customer transactions efficiently and accurately to enhance service delivery.
• Assisted customers with account inquiries, providing knowledgeable support and guidance.
• Managed cash handling procedures, ensuring compliance with bank policies and security standards.
• Collaborated with team members to maintain a clean and organized teller station environment.
• Identified opportunities for cross-selling banking products to meet customer needs effectively.
• Resolved customer issues promptly, contributing to improved satisfaction levels and loyalty.
• Supported training of new tellers, sharing best practices for efficient transaction processing.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
• Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
• Provided training to new tellers on bank procedures, systems, and customer service best practices.
• Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
• Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.

• Managed daily operations, ensuring efficient store functionality and customer satisfaction.
• Developed and implemented marketing strategies to increase brand awareness and drive sales.
• Oversaw inventory management, optimizing stock levels to minimize costs and reduce waste.
• Trained and supervised staff, fostering a collaborative environment focused on customer service excellence.
• Created engaging visual merchandising displays to attract customers and enhance shopping experience.
• Prepared bank deposits and handled business sales, returns, and transaction reports.
• Implemented effective inventory management systems to reduce stockouts and overstock situations.
• Ensured compliance with all relevant regulations related to taxes reporting health safety standards, and licensing requirements.
• Improved operational efficiency through the introduction of streamlined processes for ordering, stocking, and cashiering activities.
• Managed day-to-day business operations.
• Established foundational processes for business operations.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Managed purchasing, sales, marketing and customer account operations efficiently.

Assist in monthly audits

Supervise manual balancing

Mentor and cross train staff

Audit balance sheets

Maintenance customer accounts including SD Boxes

Have override authority

Order and ship currency

Open/close branch

Resolve customer complaints

Order branch supplies