Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through decades of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Work History
Administrative Assistant
First Corinthian Baptist Church
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Executed record filing system to document membership additions and deaths.
Served as the initial contact with bereaved families to coordinate funeral arrangements.
Scheduled office meetings and Pastors' appointments travel arrangements.
In charge of church's official communication; including the website, social media sites, bulletins and other publications.
Healthcare Insurance Claims Manager
Healthcare Management Alternatives
Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
Documented and communicated timely claims information while supporting accurate outcomes.
Determined proper course of action for claims processing.
Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
Solely developed and implemented comprehensive training program for Claims Department.
Independent Travel Consultant
Espri Travel - Stalbaum Travel
Arranged travel accommodations for groups, couples, executives, and special needs clients.
Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Substitute Teacher, K-Eighth Grade
Philadelphia Board Of Education
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Upheld classroom routines to support student environments and maintain consistent schedules.
Monitored student progress and provided feedback to students, parents and school administrators.
Assigned, explained and graded homework.
Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Administrative Specialist at Old Way Baptist Church/ Bethesda Baptist ChurchAdministrative Specialist at Old Way Baptist Church/ Bethesda Baptist Church
Substitute Church Pianist at Antioch Baptist Church, South Aiken Baptist ChurchSubstitute Church Pianist at Antioch Baptist Church, South Aiken Baptist Church