Cheryl Wheeler
Executive Operations & Project Management
BROOKLYN,NY
Summary
Results-driven professional with a background in project management, community engagement in the tech sector, and high-level client service. Currently with United Airlines supporting charter flights for professional sports teams, managing complex logistics, time-sensitive operations, and VIP client needs in fast-paced environments. Known for strong organization, communication, and problem-solving skills, with experience transitioning from administrative support into project management roles.
Overview
8
8
years of professional experience
Work History
Client Services Operations Associate
United Airlines
Los Angeles, CA
10.2022 - Current
- Provided high-level support to executives and VIP clientele in time-critical environments requiring precision and discretion.
- Served as a trusted point of contact for high-profile individuals, ensuring smooth communication and operational efficiency.
- Managed complex schedules, last-minute changes, and competing priorities while maintaining professionalism and accuracy.
- Managed confidential travel arrangements and coordinated cross-functional logistics under tight deadlines.
- Served as a key point of contact between leadership and external stakeholders to ensure smooth operations.
- Demonstrated strong decision-making skills during time-sensitive and safety-critical situations.
People & Communities Project Assistant
Box, Inc.
New York, NY
01.2020 - 10.2022
- Worked directly with the VP of Culture and Community in monthly meetings to oversee tracking, planning, and execution of company events, projects, and culture‑building initiatives.
- Served as project lead for People Team initiatives during high-growth and remote work periods, coordinating 50+ virtual events with 1,000+ employee participants to enhance engagement and community culture.
- Managed a $100,000 annual budget to support Employee Resource Groups, facilitating planning, execution, and monthly budget reviews that improved member participation and resource utilization.
- Led cross-functional communication with global ERGs, fostering inclusive programming and supporting events for underserved demographics, including women of color and women in tech.
- Organized and promoted company-wide Global Impact Day initiatives, resulting in 1,000+ employees volunteering and donating resources to foster care causes.
- Partnered in the creation and refinement of inclusive language guidelines for company documentation, improving clarity and representation across internal guides.
- Supported launch of a mentorship program aimed at connecting employees from underrepresented groups with career development resources.
Workplace Services Administrative Assistant
Box, Inc.
New York, NY
03.2018 - 12.2019
- Supported day-to-day office operations for 140+ associates, including managing vendor relationships and coordinating workplace services at a Cloud Content Management company in NYC.
- Assisted with budget tracking and preparation of financial documentation contributing to accurate reporting.
- Organized calendars, scheduled appointments, and coordinated logistics for company leadership teams.
Education
Bachelor of Arts - Business Administration And Management
Georgia State University
Atlanta, GASkills
- Travel planning & itinerary management
- Expense reporting & budget tracking
Timeline
Client Services Operations Associate
United Airlines
10.2022 - Current
People & Communities Project Assistant
Box, Inc.
01.2020 - 10.2022
Workplace Services Administrative Assistant
Box, Inc.
03.2018 - 12.2019
Bachelor of Arts - Business Administration And Management
Georgia State University