Cheryl White
Daphne,AL
Summary
Recent Medical Biller and Coder Graduate seeking a career opportunity in the field. Enthusiastic and detail-oriented worker with training in billing, coding procedures, insurance claims, and payment processing. Possess strong knowledge of medical terminology, ICD-10 codes, HCPCS, and electronic health records. As well as a customer service representative with a background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sr Customer Service Corporate Sales
Harry & David
10.2023 - Current
- Managed the preparation of large-scale business orders, ensuring accurate data entry and efficient processing to support team workflows
- Generated order confirmations and crafted invoices, maintaining precise financial documentation and client communication
- Handled incoming business inquiries, effectively converting them into new leads while providing modifications to existing orders to enhance customer satisfaction
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Answered customer questions about products and services and recommended appropriate solutions.
- Generated quotes, processed payments and documented customer communications.
E Support
Harry and David
10.2022 - 02.2023
- Provided comprehensive customer support through email correspondence, ensuring inquiries and issues were resolved effectively
- Managed multi-channel communication, including phone and chat, to assist customers with order placements and inquiries
- Assisted customers with selecting merchandise, making purchases and answering product questions.
- Followed company policies regarding returns and exchanges, refunds, discounts, promotions and coupons.
Customer Service
Kohls
04.2016 - 11.2021
- Managed financial transactions with accuracy, including counting currency and preparing registers for daily operations
- Processed merchandise returns and facilitated customer bill payments, ensuring a high level of service and customer satisfaction
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Cashier / Floor Associate
Kohl's
06.2010 - 06.2021
- Provided customer service by greeting patrons, addressing inquiries, and ensuring a thorough understanding of product features and benefits
- Assisted customers in making purchase decisions through personalized recommendations and detailed explanations of item usage and maintenance
- Managed transactions efficiently, calculating sales prices, and processing payments through both cash and credit methods
Enrollment Agent
Idemia Biometrics
11.2019 - 04.2021
- Facilitated enrollment processes for TWIC, HAZMAT, and TSA Pre-Check, ensuring compliance with federal guidelines and security protocols
- Supported a government contract by aligning operations with Homeland Security requirements to maintain contract standards
- Verified and authenticated customer documentation to uphold Homeland Security-approved standards, contributing to national safety objectives
Ad Set Supervisor
Kohl's
01.2018 - 01.2019
- Ensured accurate pricing by updating and managing in-store signage, maintaining consistency across various departments
- Addressed and resolved signage discrepancies to uphold store presentation and pricing integrity
Education
Medical Billing and Coding -
Cambridge College of Healthcare & Technology
11.2024
Information Technology - Information Technology
University of South Alabama
Mobile, AL08.2017
Advanced Diploma -
Daphne High School
Daphne, AL05.2011
Skills
- Knowledgeable in ICD-9, ICD-10 CPT
- Charge Sheet Review
- Electronic Claim Submissions
- Rejected Claim follow-up
- Medical Terminology
- Analyzing and Validating Patient Information, Diagnoses, and Billing
- Ability to process high volumes of patient information; Data Entry @ 45 WPM
- Patient Summary
- HIPAA Guidelines / Dedicated to maintaining strict patient confidentiality
- Desktop Support
- Customer Service
- E-Commerce
- Customer Support
- Technical Support
- Microsoft Excel
- Sales
- Management
- Microsoft PowerPoint
- Troubleshooting
- Computer Operation
- Software Troubleshooting
- Help Desk
- Time Management
- Cashiering
- Operating Systems
- Retail Sales
- Windows
- Microsoft Office
- Computer Networking
- Remote Access Software
Certification
- TWIC
- OSHA 10
Timeline
Sr Customer Service Corporate Sales
Harry & David
10.2023 - Current
E Support
Harry and David
10.2022 - 02.2023
Enrollment Agent
Idemia Biometrics
11.2019 - 04.2021
Ad Set Supervisor
Kohl's
01.2018 - 01.2019
Customer Service
Kohls
04.2016 - 11.2021
Cashier / Floor Associate
Kohl's
06.2010 - 06.2021
Medical Billing and Coding -
Cambridge College of Healthcare & Technology
Information Technology - Information Technology
University of South Alabama
Advanced Diploma -
Daphne High School
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