Cheryl Whited

• Managed high volume of patient referrals daily to optimize care pathways.
• Coordinated admissions with multidisciplinary teams to ensure efficient patient processing.
• Verified eligibility and benefits to guarantee accurate billing and reimbursement.
• Physician billing documentation including use of proprer icd 9/ icd 10 and DRG codes.
• Provided assistance for consulting physician on billing issues to provide timely reimbursement.
• Processed pre-authorizations for Medicaid admissions, facilitating timely care delivery.
• Negotiated single case agreements for out-of-network admissions to improve service access.
• Monitored accuracy of computer documentation to ensure precise billing and timely reimbursements.
• Generated daily reports on admissions and referrals for comprehensive oversight.
• Facilitated interdepartmental communication to enhance workflow and resolve issues swiftly.
• Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.

• Immediate supervisor to medical records, reception and billing personnel
• Verification of insurance benefits
• Daily collections and payment arrangements
• Accounts Receivable
• Accounts Payable
• Payroll
• Human Resources
• Organize and coordinate physician and staff schedules.
• Referrals and pre-certifications
• Credentialing
• Maintain all office for updated patient demographics.
• Maintain patient files and demographics
• Prepare self pay account balances for third party collection agencies
• Health Information Management
• Field all billing questions
• Oversaw staff training and development for front office team members.
• Ensured compliance with healthcare regulations and office policies.
• Maintained electronic health records using practice management software.
• Collaborated with medical staff to enhance patient experience and communication.
• Implemented process improvements to streamline daily office workflows.
• Handled customer complaints in a professional manner.
• Coordinated with other departments to ensure smooth operations.
• Responded promptly to inquiries from patients or potential patients via phone or email.
• Implemented policies and procedures related to the front office operations.

• Immediate Supervisor to all employees

Reconcile daily/ monthly financial reports for the Department of Revenue

• Handling of large cash amount and preparing for daily deposits
• Weekly Payroll
• Coordinated daily office operations to ensure smooth workflow.
• Assisted in managing schedules and appointments for staff members.
• Processed incoming mail and packages for timely distribution.
• Managed office supplies inventory to ensure availability of essentials.
• Trained new staff on office procedures and best practices.
• Maintained a calendar of events, meetings, conferences, appointments.
• Responded promptly to customer inquiries via phone or email.
• Processed invoices from vendors in an accurate and timely manner.
• Collected and coded various documents to prepare for filing, storage, and processing.