Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl Whitfield-Stokes

San Francisco,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances client experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Family Services Specialist II

Children's Council of San Francisco
11.2023 - Current
  • Counsel families around the importance and benefits of quality childcare and early education experience for their children. Provide tailored information around options for a quality early care experience depending on each family’s unique circumstances.
  • Develop personalized action plans for parents who are working towards specific objectives, such as advancing their careers, improving family well-being, or accessing educational resources for themselves and their children.
  • Provide customized information on, and referrals to, other community resources and support services as appropriate.
  • Assist families to develop practical time management and organizational skills to balance their education with other responsibilities

Teacher Aide/ Staff Support

Marge's Childcare
12.2019 - 11.2023
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.


  • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
  • Supported family childcare staff by helping them strengthen skills in areas like child development, curriculum planning, and family engagement.

Operations Specialist

Joe & Son’s Inc
09.2019 - 11.2023
  • Managed internal operational standards and productivity targets.
  • Drafted company’s carrier packet for contracts
  • Secured 9 new contracts with carriers in 30 days
  • Tracked and analyzed reports to determine needed improvements.
  • Evaluated performance and policies against metrics.
  • Developed and deepened relationships with customers, vendors and internal stakeholders.
  • Managed 6 employees to reduce workflow stoppage and achieve on-time project completion.
  • Adhered to federal and state guidelines and managed payroll and benefits for over 6 employees.
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.

Office Administrator/Customer Service

Patterson Dental Supply
07.2017 - 08.2019
  • Supported office manager with proactive correspondence management, document coordination and customer relations.
  • Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
  • Maintained open communication with customers to foster positive relations and provide updates on issues.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Edited documents to improve accuracy of language, flow and readability.
  • Interacted with over 50 customers per day by phone, email or in-person to provide information.

ROI Clerk

UCSF Medical Center
03.2015 - 06.2017
  • Exceeded daily productivity for data entry projects while professionally handling high volume phone calls
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Managed electronic medical records for 200 patients.
  • Utilized EPIC to manage and confirm patient data, such as insurance, demographic and medical history information.

Receptionist/Data Entry Clerk

CRDN
07.2013 - 02.2015
  • Assessed damaged property and detailed information in client's file
  • Accurately prepared invoices for insurance claims
  • Answered and quickly redirected up to 30 calls per hour.
  • Accurately handled data entry for 100+ clients into company-based software.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Maintained energy and enthusiasm in fast-paced environment.

Education

Bachelor's - Communication Studies

San Francisco State University
San Francisco, CA
06.2020

High School Diploma -

Deer Valley High School
Antioch, CA
06.2010

Skills

  • Understanding of and respect for diverse cultural backgrounds and challenges faced by BIPOC students
  • Strong problem-solving skills to develop individualized strategies and tools to overcome specific barriers students may face
  • Professional verbal and written communication skills
  • Ability to create an inclusive and supportive environment that acknowledges and celebrates each student’s experiences and identities
  • Familiarity with tools and platforms that can be used for remote coaching, digital workshops, and tracking progress

Timeline

Family Services Specialist II

Children's Council of San Francisco
11.2023 - Current

Teacher Aide/ Staff Support

Marge's Childcare
12.2019 - 11.2023

Operations Specialist

Joe & Son’s Inc
09.2019 - 11.2023

Office Administrator/Customer Service

Patterson Dental Supply
07.2017 - 08.2019

ROI Clerk

UCSF Medical Center
03.2015 - 06.2017

Receptionist/Data Entry Clerk

CRDN
07.2013 - 02.2015

Bachelor's - Communication Studies

San Francisco State University

High School Diploma -

Deer Valley High School

Similar Profiles

CREATE PROFILE
Cheryl Whitfield-Stokes