Cheryl Wiley
New York,NY
Summary
Articulate Human Service Professional with thirteen years of experience in client relationship management. Knowledge of principles, processes of managing, marketing, recruitment, training, design/development, client consultations, diversity, regulatory compliance, documentation, tracking, communication, presentation, behavior assessment for providing excellent customer services. Relevant Skills and Proficiencies The ability to effectively, professionally interact and communicate with community partners and members of the public. Excellent interpersonal skills, with the ability to engage with diverse population. Ability to identify and correct procedural irregularities, collect data, establish facts and valid conclusion. Strong attention to detail. Proficient with computer software, applications, the internet and email.
Overview
25
25
years of professional experience
Work History
Independent Contractor
Front Row LLC
Brooklyn, NY
09.2014 - Current
- Promote publicity for client and customer involvement through educational engagements, events and demonstrations
- Collaboratively develop, organize and execute several successful events focusing on specific target audiences and key priorities within strict deadlines
- Marketing company at various onsite events reporting logistic issues
- Increased sales by 20% and awarded 3rd place in sales for the year 2017
- Provide onsite trainings to staff and consumer to demonstrate product feature and solicit sales
- Utilize effective verbal and written communicational skills to identify and prioritize best marketing practice for generating sales volume
- Compose, revise and proofread corporate communication and analysis reports
- Expand the company partnership with individuals and business to ensure overall effectiveness.
Engagement Instructor
Goodwill Industries of Greater, NJ
Brooklyn, NY
07.2006 - 12.2012
- Promoted special events and facilitated workshops while making insightful recommendations to reflect the needs and interests of participants resulting in an overall increase in community participation
- Trained staff, on proper procedure how to monitor, track and record daily attendance
- Created and distributed the weekly activity calendar, flyers and resource materials to acquire additional services
- Utilized our collaborative partners to connect our community members to helpful resources
- Supervised, integrated and implemented the daily job readiness instructional activities of 50 unemployed, low income adults
- Disseminated presentational material to a diverse audience
- Researched and analyzed current economic trends adaptive to the agency's mission
- Established, cultivated productive relationships with governmental agencies (Commission on Human
- Rights, and HRA ) community partners and vendors.
Senior Counselor
Women In Need
Brooklyn, NY
06.2004 - 03.2005
- Maintained and managed documentation using multiple databases
- Ensured that all paperwork was in regulatory compliance upon admission
- Responsible for the data management of sensitive information
- Improved agency effectiveness by widening community partnerships, establishing critical measures of success and compiling participant databases using CCMS, Microsoft word
- Excel and constant contact
- Assumed Supervisory responsibilities on an as needed basis ensuring all issues in the facility were resolved while managing staff and the operational consistency of the entire building
- Developed outreach strategies to connect tenants to entitlements, referrals and community resources
- Conducted competency-based, interactive interviews to identify client's needs, and barriers towards self-sufficiency.
Addiction Treatment Counselor
Correction
Queens, NY
03.1998 - 05.2003
- Coordinated and developed recruitment plans with the team leading to the program expansion
- Routed paperwork according to established correctional procedure to ensure accurate record keeping
- Conducted and implemented ongoing trainings and psycho-educational workshops based on collaborative crisis intervention model
- Conducted individual and group counseling sessions related to substance abuse disorders, dependencies and HIV, pre-vocational guidance
- Prepared weekly census involving daily statistical reports focused on analysis regarding program performances, demographics and outcomes
- Reviewed and evaluated participants progress in relation to measurable goals described in treatment plan
- Facilitated discharge plans incorporating referrals to community service providers.
Education
Clark Atlanta University
Atlanta, GASkills
Problem solving,Active Listening,Conflict ResolutionPeople Skills,Soft Skillsundefined
Accomplishments
Successfully integrated teaching systems to improve overall learning.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Independent Contractor
Front Row LLC
09.2014 - Current
Engagement Instructor
Goodwill Industries of Greater, NJ
07.2006 - 12.2012
Senior Counselor
Women In Need
06.2004 - 03.2005
Addiction Treatment Counselor
Correction
03.1998 - 05.2003
Clark Atlanta University
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