Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl Williams

Checotah,OK

Summary

Accomplished District Manager with a proven track record at Dollar General and GPM Investments, enhancing operational efficiency and customer satisfaction. Expert in strategic planning and staff development, I excel in fostering leadership skills and implementing effective financial management strategies. Achieved significant improvements in service quality, demonstrating a commitment to excellence and continuous improvement. Experienced with multi-site management, team leadership, and operational optimization. Utilizes strategic planning to drive efficiency and enhance customer satisfaction. Track record of fostering team collaboration and achieving business goals.

Overview

21
21
years of professional experience

Work History

District Manager

GPM Investments
04.2021 - Current
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
  • Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
  • Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.

District Manager

Dollar General
06.2014 - 10.2020
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
  • Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
  • Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
  • Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
  • Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
  • Achieved significant improvements in customer feedback scores by implementing rigorous service quality standards.
  • Built relationships with customers and community to establish long-term business growth.

Store Manager

Dollar General
03.2004 - 06.2014
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Cashier

Dollar General
05.2003 - 03.2004
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Certification - Licensed Practical Nursing

Arkansas State University Beebe
Searcy, AR
06-1991

Skills

  • Leadership skills
  • Recruiting and Hiring
  • Strategic Planning
  • Customer Service
  • Training and coaching
  • Attention to Detail
  • Operations Management
  • Staff Development
  • Financial Management
  • Leadership Development
  • Policy Enforcement

Timeline

District Manager

GPM Investments
04.2021 - Current

District Manager

Dollar General
06.2014 - 10.2020

Store Manager

Dollar General
03.2004 - 06.2014

Cashier

Dollar General
05.2003 - 03.2004

Certification - Licensed Practical Nursing

Arkansas State University Beebe

Similar Profiles

CREATE PROFILE
Cheryl Williams