Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cheryl Williamson-

Houston,TX

Summary

Seasoned administrative professional offering proven knowledge in excel and computer applications, natural interpersonal strengths and technical abilities. Knowledge about Microsoft Office and strong computer skills for over 15 years. Quality-focused and efficiency driven leader.

Overview

14
14
years of professional experience

Work History

Receptionist/Administrative Specialist

Industrial Info Resources
01.2022 - Current
  • Answering and direct phone calls in a polite and friendly manner, provide administrative and organizational assistance as needed Set up meetings and organize conference rooms
  • Prepare itemized quotes applying rates and strategic discounts as appropriate
  • Perform graphing functions
  • Perform duties, such as maintaining lobby or reception area
  • Process and prepare memos, correspondence or other documents
  • Transmit information or documents to sales representatives via email.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Receptionist

Performance Collision Centers
01.2021 - 01.2022
  • Answering phone system, processing insurance claims, setting up appointments for customers.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Sales Associate

ABC Store
01.2020 - 01.2021
  • Preparing and stocking shelves with products, assisting customers with purchasing product.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Customer Service Representative

Quilters Dream Batting
01.2018 - 01.2020
  • Taking customer calls, and preparing orders for customers
  • In charge of charity
  • Setting up booth for charity sales.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Responded to customer requests for products, services, and company information.

Personal Care Attendant

Joy Crawford
01.2011 - 01.2017
  • Assisting with daily duties for preparing for day
  • Cleaning and assisting client with chores
  • Taking care of client for bath and dressing.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Managed household tasks for clients, such as cleaning, laundry, meal preparation, and errands, creating comfortable living environment.
  • Implemented individualized care plans designed by healthcare professionals to address specific client needs and goals.

Education

Bachelor of Science in Park & Recreation, Tourism Studies -

Old Dominion University
Norfolk, VA
05.2016

General Studies -

Tidewater Community College
Virginia Beach, VA
05.2013

Skills

  • Experienced in Excel applications, performing data entry and purchasing orders
  • Using the PECWEB system and being proficient in usage of software
  • Preparing and executing renewal of License Service Agreements
  • Proficient in the use of a multi-line phone system
  • Excellent in the handling of customer calls Proficient in time management skills
  • Proficient in Microsoft Office

Accomplishments

Certified Notary



Timeline

Receptionist/Administrative Specialist

Industrial Info Resources
01.2022 - Current

Receptionist

Performance Collision Centers
01.2021 - 01.2022

Sales Associate

ABC Store
01.2020 - 01.2021

Customer Service Representative

Quilters Dream Batting
01.2018 - 01.2020

Personal Care Attendant

Joy Crawford
01.2011 - 01.2017

Bachelor of Science in Park & Recreation, Tourism Studies -

Old Dominion University

General Studies -

Tidewater Community College

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