Cheryl Wilson
Minerva,OH
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Minor Insurance Agency LLC
Minerva, Ohio
01.2005 - Current
Trained new CSRS to improve team efficiency and service quality at Minor Insurance.
Executed daily deposits and managed accounts receivable and payable, ensuring timely financial transactions and maintaining cash flow accuracy.
- Answered client calls for Minor Insurance Agency, resolving policy and billing questions.
- Processed insurance applications, renewals, and endorsements using agency records and carrier forms.
- Verified customer information and updated account files for accurate coverage processing.
Education
Minerva High School
Minerva, OhSkills
Process Claims
Billing Resolution
Policy Coverages
Process Some Endorsements
Comfortable using PC, Multifunction Copier, Scanner, Fax Machine
Comfortable using PC, Multifunction Copier, Scanner, Fax Machine
Timeline
Customer Service Representative
Minor Insurance Agency LLC
01.2005 - Current
Minerva High School