Cheryl Winter
Arcade,NY
Summary
Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty while still developing new business. Strong critical thinking skills with a methodical approach. Knowledgeable about CASE practices and documentation requirements.
Overview
37
37
years of professional experience
Work History
Senior Key Account Specialist
Sun Chemical
04.2022 - Current
- Implemented a streamlined communication process for better coordination between internal teams, and customers ensuring timely delivery of products, services and trainings for key accounts.
- Strengthened key account relationships by consistently providing exceptional customer service and addressing client needs promptly.
- Analyzed sales performance data to identify areas for improvement and developed targeted action plans to increase profitability in key accounts.
Senior Territory Sales Manager
Nexeo Solutions, LLC
Buffalo/Niagara, New York Area
10.2006 - 04.2022
- Conducted comprehensive market research to identify trends, competitor activity, and potential areas for growth.
- Developed proposals and provided detailed information regarding product line, pricing, shipping, availability, and technical information
- Cultivated an extensive professional network within the industry, facilitating introductions and referrals between contacts for mutual benefit.
- Prepared business case and presented justification to management to overhaul buying procedure resulting in improved costs and increased margins.
- Key Achievements: Consistently grew territory gross margins throughout 6-year tenure; achieved 105% of 2011 and 2010 goals and 135% of 2009 goals
Territory Sales Manager
Forest Laboratories
WNY
05.2005 - 10.2006
- Liaised with physicians and staff to establish relationships and determine specific practice needs, resulting in office and Dr. access and higher sales
- Key Achievements: Successfully promoted and increased sales of primary products, including one product not covered by insurance
Sales Manager
Herff Jones
Buffalo/Niagara, New York Area
06.2000 - 05.2005
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Leveraged prior experience in education and yearbook program management to expertly instruct students and build strong referral networks.
- Key Achievements: Identified and developed exceptional relationships with key decision makers within a school district
Teacher
East Aurora Union Free Schools
East Aurora, NY
08.1998 - 06.2000
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Teacher
Fulton Schools
Fulton, NY
08.1987 - 08.1998
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- liased with community business owners to develop and implement a work study program for special needs students resulting in employment after graduation.
Education
Master of Science - Education
Syracuse University
Syracuse, NY06.1992
Skills
- New Business Development
- Customer Relationship Management (CRM)
- Documentation through Salesforcecom
Sections
- Senior Key Account Specialist, Sun Chemical, Full-time, 04/2022, Present, 2 yrs 4 mos, Northeast
- Senior Territory Sales Manager, Nexeo Solutions, LLC, Full-time, 10/2006, 04/2022, 15 yrs 7 mos, Buffalo/Niagara, New York
- Senior Account Manager, Univar Solutions, Full-time, 10/2006, 04/2022, 15 yrs 7 mos, Buffalo/Niagara, New York
- Territory Sales Manager, Forest Laboratories, 05/2005, 10/2006, 1 yr 6 mos, WNY
- Sales Manager, Herff Jones, 06/2000, 05/2005, 5 yrs, Buffalo/Niagara, New York
- Teacher, East Aurora Union Free Schools, 08/1998, 06/2000, 1 yr 11 mos, East Aurora, NY
- Teacher, Fulton Schools, 08/1987, 08/1998, 11 yrs 1 mo, Fulton, NY
Timeline
Senior Key Account Specialist
Sun Chemical
04.2022 - Current
Senior Territory Sales Manager
Nexeo Solutions, LLC
10.2006 - 04.2022
Territory Sales Manager
Forest Laboratories
05.2005 - 10.2006
Sales Manager
Herff Jones
06.2000 - 05.2005
Teacher
East Aurora Union Free Schools
08.1998 - 06.2000
Teacher
Fulton Schools
08.1987 - 08.1998
Master of Science - Education
Syracuse University