Cheryl Wojcik
Food Service Director
Bloomingdale,IL
Summary
Experienced Food Service Director known for delivering exceptional food and customer service. Dynamic leader with strong organizational skills and ability to prioritize tasks effectively. Possessing over 10 years of industry experience, holds a Manager Food Service Sanitation License and authorized to work in the US for any employer.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Food Service Director
Quest Food Management Services
07.2019 - Current
- Supervise entire scope of Kitchen Operations. Develop and execute menus, train, supervise and motivate the kitchen team. Supervise entire cycle of food ordering methods, deliveries, weekly inventory, production, menu creation, creativity, develop new ideas and concepts, presentation, safety systems, catering event execution, unit cleanliness systems, and willing to be a team player. Responsible for food costing and unit labor and financials.
- Maintained high standards of cleanliness and sanitation, ensuring compliance with all health department regulations.
- Managed budgets effectively, controlling costs through efficient inventory management and supplier negotiations.
- Monitored food quality and freshness during all stages of preparation, storage, and service to ensure consistently excellent dining experiences for guests.
- Developed a strong team atmosphere within the kitchen staff, enhancing productivity and employee retention rates.
- Developed strategies for minimizing waste during food preparation processes by utilizing proper portioning techniques and reusing ingredients when appropriate.
- Implemented a system for tracking inventory levels accurately, preventing shortages or overstock situations that could impact service quality.
- Increased employee engagement by fostering positive relationships among team members and addressing concerns proactively.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Food Service Supervisor
Sodexo
08.2013 - 07.2019
- Train workers in food preparation, and in service, sanitation, and safety procedures.
- Perform various financial activities such as cash handling, deposit preparation, and payroll.
- Supervise and participate in kitchen and dining area cleaning activities.
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
- Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
- Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
- Develop equipment maintenance schedules and arrange for repairs.
- Order food and beverage weekly.
- Monthly inventory of all product.
- Catering for administration and district employee meetings/functions.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Oversaw training of more than 10 team members.
Food Service Worker
Marquardt Middle School
08.2008 - 08.2013
- Monitor use of government food commodities to ensure that proper procedures are followed.
- Run cash registers.
- Assist with production in all areas.
- Comply with menu, portioning, presentation and quality guidelines.
- Comply with HACCP.
- Maintain the FIFO method.
- Follow sanitation guidelines.
- Weekly ordering.
General Manager
Rosati's Pizza
06.2003 - 07.2008
- Compile and balance cash receipts at the end of the day or shift.
- Perform various financial activities such as cash handling, deposit preparation, and payroll.
- Supervise and participate in kitchen and dining area cleaning activities.
- Resolve customer complaints regarding food service.
- Schedule parties and take reservations.
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
- Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
- Order or requisition liquors and supplies.
- Supervise the work of bar staff and other bartenders.
Bar Manager/Bartender
JJ's Bar and Grill
03.1995 - 04.2002
- Collect money for drinks served.
- Check identification of customers to verify age requirements for purchase of alcohol.
- Clean glasses, utensils, and bar equipment.
- Balance cash receipts.
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
- Order or requisition liquors and supplies.
- Supervise the work of bar staff and other bartenders.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Customer Service Coordinator
Fujifilm Graphic Systems
03.1989 - 03.1995
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Price quotes.
- Authorize returns and issue credits.
- Resolve order status inquiries
- Heavy contact with sales, product control and distribution.
- Proof of deliveries.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
Education
High School Diploma -
Lake Park High School
Roselle, IL05.1986
Skills
- Food service management
- Proficient time management
- Catering expertise
- Food safety expertise
- Proficient in multiple POS systems
- Client relationship management
- Skilled in organizational management
- Proficient in Microsoft Word
- Budget management skills
- Staff training and development
- Team leadership
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Food Manager Certification October 2024 to Present
- Food Handler Certification
- Allergen Training
Languages
English
Full Professional
Timeline
Food Service Director
Quest Food Management Services
07.2019 - Current
Food Service Supervisor
Sodexo
08.2013 - 07.2019
Food Service Worker
Marquardt Middle School
08.2008 - 08.2013
General Manager
Rosati's Pizza
06.2003 - 07.2008
Bar Manager/Bartender
JJ's Bar and Grill
03.1995 - 04.2002
Customer Service Coordinator
Fujifilm Graphic Systems
03.1989 - 03.1995
High School Diploma -
Lake Park High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCompany CulturePersonal development programsPaid time off401k matchQuote
It’s not what happens to you, but how you reach to it that matters.
Epictetus
Software
Microsoft Word
Excel
PowerPoint
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