Cheryl Wooten
Magnolia,DE
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Office Manager
Delmarva Chiropractic And Wellness Center
09.2020 - 03.2024
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Communicated with insurance companies to obtain authorizations for medical procedures.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Created, maintained and updated filing systems for paper and electronic documents.
Clerical Administrator
Accredited Collection Services
06.2016 - 04.2017
- Processed incoming and outgoing mail and packages according to established procedures.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Edited and proofread documents for accuracy and completeness.
- Interacted with customers by phone, email, or in-person to provide information.
Head Bartender
Buffalo Wild Wings
10.2010 - 02.2016
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Covered 4 restaurants as the Regional Wing Certified Trainer.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Education
Associate of Science - Psychology
St. Charles Community College
Saint Charles, MONo Degree - Office Administration Certificate
MedCerts
10.2019
High School Diploma -
Bellevue East Sr High School
Bellevue, NE06.2009
Skills
- Office Administration
- HIPAA Compliance
- Patient Flow Management
- Patient Records Management
- Patient Care Coordination
- Shift Scheduling
- Clear oral/written communication
- Team Supervision
- Policy Development
- Microsoft Office
Timeline
Office Manager
Delmarva Chiropractic And Wellness Center
09.2020 - 03.2024
Clerical Administrator
Accredited Collection Services
06.2016 - 04.2017
Head Bartender
Buffalo Wild Wings
10.2010 - 02.2016
Associate of Science - Psychology
St. Charles Community College
No Degree - Office Administration Certificate
MedCerts
High School Diploma -
Bellevue East Sr High School
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