Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cheryl Wright

Ocala,Florida

Summary

Adept at fostering positive customer experiences and streamlining operations, I leveraged my customer service excellence and time management skills at Walmart Super Center to significantly enhance customer satisfaction. My professionalism and courtesy, combined with a strong work ethic, have consistently contributed to my employers' success, demonstrating a results-driven approach to achieving and exceeding objectives. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Trustworthy and dedicated with years of experience serving customers and operating registers. Talented at correctly taking order information and serving customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Cashier

Walmart Super Center
05.2023 - 06.2024
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Loss Prevention Associate

Burlington Coat Factory
10.2023 - 01.2024
  • Developed strong relationships with fellow employees, promoting teamwork within the loss prevention department for improved overall effectiveness.
  • Increased efficiency of inventory tracking systems by assisting with updates and maintenance efforts when necessary.
  • Assisted law enforcement officials in apprehending suspects when needed, acting as a reliable liaison between the store and local authorities.
  • Facilitated open communication between staff members regarding suspicious behavior or potential threats, fostering a proactive approach to asset protection.

Lead Key Holder

Dollar General
02.2022 - 04.2022
  • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
  • Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
  • Contributed to team-building efforts by fostering positive relationships with coworkers and promoting a collaborative work environment.
  • Streamlined store operations by creating efficient processes for daily tasks such as opening/closing procedures and cash handling practices.

Patient Care Nursing Assistant

Shands Hospital
10.2021 - 12.2021
  • Delivered high-quality personal care to patients, including bathing, grooming, dressing, toileting, feeding, and mobility assistance.
  • Maintained a safe and clean environment for patients by adhering to strict infection control protocols and regular room sanitization procedures.
  • Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.
  • Ensured continuity of care through effective shift handover by sharing vital information about patients'' status with incoming nursing personnel.

Cashier

Walmart Summerfield Super Center
10.2018 - 02.2021
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Operated cash register to record transactions accurately and efficiently.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Learned duties for various positions and provided backup at key times.

Nursing Assistant

Village Hospital
09.2016 - 04.2017
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.

Caregiver

Private Care
04.2008 - 04.2017
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.

Certified Nursing Assistant

Timberidge Nursing & Rehabilitation Center
04.2006 - 04.2008
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.

Education

Associate of Arts - Business Administration And Management

College of Central Florida
3001 SW College Rd, Ocala FL
05.2019

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethics and Integrity
  • Time management skills

    • Cleaning and sanitizing

  • Customer service excellence
  • Money Handling
  • Written and verbal communication
  • Professionalism and Courtesy

Certification

  • Licensed Nursing Assistant #118911 State of Florida Quality Assurance

Timeline

Loss Prevention Associate

Burlington Coat Factory
10.2023 - 01.2024

Cashier

Walmart Super Center
05.2023 - 06.2024

Lead Key Holder

Dollar General
02.2022 - 04.2022

Patient Care Nursing Assistant

Shands Hospital
10.2021 - 12.2021

Cashier

Walmart Summerfield Super Center
10.2018 - 02.2021

Nursing Assistant

Village Hospital
09.2016 - 04.2017

Caregiver

Private Care
04.2008 - 04.2017

Certified Nursing Assistant

Timberidge Nursing & Rehabilitation Center
04.2006 - 04.2008

Associate of Arts - Business Administration And Management

College of Central Florida

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Cheryl Wright