CHERYL Yarbrough

Work History

Enhanced Revenue Solutions

04.2023 - Current

Improved client satisfaction by promptly identifying and resolving credit balance issues.
Streamlined credit balance processes for increased efficiency and accuracy in financial reporting.
Enhanced interdepartmental communication with timely updates on credit balance statuses and resolutions.
Reduced errors in account reconciliation, ensuring accurate credit balances for all clients.
Maintained compliance with industry regulations, adhering to strict guidelines in handling credit balances.
Collaborated with billing departments to proactively address potential credit balance discrepancies.
Identified trends in credit balance occurrences, recommending improvements to internal procedures and policies.
Managed high volume caseloads with exceptional attention to detail, ensuring timely resolution of all credit balance cases.
Achieved a high level of accuracy through meticulous record-keeping and documentation management practices.
Received inbound customer calls related to credit and accounts receivable.

US ANESTHESIA PARTNERS

02.2017 - 03.2020

Proactively resolve any refund request issues by seeking out and identifying payor trends
Working credit balance accounts as required
Research accounts and work each refund request letter as a denial
Monitor and maintain a high level of productivity and quality of work
Report daily on ETM inventory
Keep management abreast of both successes and problems as they occur
Research all requests for refunds/payment posting research via ETM in a timely manner
Verify refund is necessary prior to initiating a refund
Verify accuracy of adjustments posted to the account prior to initiating a refund; including UCR guidelines
Verify the accuracy of payments posted to the account prior to initiating a refund
Print all backup documentation associated with refund
Work all refunds in order specified by the Supervisor
Make copies of all pertinent information for the refund to be mailed with the refund check
Timely mail all refund checks
Accurately and timely log refund batches on daily refund spreadsheet
Meet or exceed daily production goals as set by the Management
Maintain published quality standards on QA audits
Any other duties deemed necessary
Utilized availity to retrieve EOB'S for various health insurance companies
Utilized centricity business for transactions
Enter patients demographics while maintaining updated information as required.

MIRACA LIFE SCIENCES (Inform diagnostics)

11.2007 - 08.2015

Identify accounts with credit balances on daily basis
Research accounts to determine the nature of the credit balance for timely resolution
Prepare accounts for refunds to be processed and mailed in a timely manner
Communicate to supervisor any trends or patterns identifying inaccurate activity transpiring on patient's account causing unnecessary credit balances
Prioritize work to ensure that assignments are completed within the assigned timeframes
Perform other duties as requested in order to maximize department efficiency, promote teamwork, and service excellence and to utilize untapped skills / roles and provide cross training
Maintain follow-up procedures and working relationships with area responsible for the information, including; Medical Records Department, Patient Access, and/or physicians
Entered patients demographics and insurance information from patient intake forms
Utilized Onbase document retrieval system and Quadax transaction system
Work with supervision, management and the patient accounting staff to improve processes, increase accuracy, create efficiencies and achieve the overall goals of the department.