Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl A. Archuleta

Ogden,UT

Summary

Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact.

Overview

19
19
years of professional experience

Work History

Accounts Receivable Collections Specialist

TAB Bank
06.2019 - Current
  • Facilitated past due invoice payments by sending bill reminders and contacting clients.
  • Monitored customer account details for non-payments, delayed payments and customer disputes.
  • Notated customer account regarding credit history, dates contacted and other relevant information to keep accurate records.
  • Reduced delinquencies with consistent follow-up on overdue invoices and negotiating payment arrangements.
  • Ensured regulatory compliance by staying current on industry standards, best practices, and relevant legislation.
  • Maintained accurate records of all collections activities, ensuring compliance with company policies and procedures.
  • Managed high volume of accounts while maintaining excellent attention to detail in tracking payments and identifying discrepancies.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.

Volunteer

Toy Donation, School Help, Do Good Ogden
11.2005 - Current
  • Represented organization positively and professionally while providing community with much-needed services.
  • Used strong interpersonal communication skills to convey information to others.
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.
  • Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
  • Managed administrative tasks such as scheduling, record-keeping, and budgeting for program success.
  • Spearheaded special projects, driving innovation within the organization''s programs and initiatives.
  • Coordinated and managed volunteer activities for community service projects.
  • Facilitated community outreach to expand participation and support.
  • Coordinated with different service providers to meet clients' individual needs.
  • Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
  • Communicated with staff members to stay informed about volunteer opportunities and events.

Consumer Collections, Medical Billing

Intermountain Health Care
  • Ensured compliance with all federal regulations related to medical billing practices, protecting organizations from potential audits or penalties.
  • Monitored changes in insurance policies, keeping abreast of updates affecting medical billing procedures and informing staff accordingly.
  • Coordinated medical billing procedures for accurate invoicing, reducing discrepancies and increasing revenue collection.
  • Negotiated payment plan arrangements with medical billing departments on behalf of the patients experiencing financial hardship.
  • Facilitated successful external audits by maintaining thorough documentation practices throughout all aspects of medical billing operations.

Consumer Collections

America First Credit Union
  • Collaborated with cross-functional teams for seamless execution of connection initiatives, resulting in successful partnerships.
  • Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
  • Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
  • Consistently met or exceeded monthly targets for successful collections, contributing to the overall financial health of the organization.

Consumer and Commercial Collections, New Accounts, Fraud Representative

Citibank
  • Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
  • Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
  • Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
  • Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
  • Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.

Education

History

Weber State University
Ogden, UT

Medical Terminology, Coding And Billing

Salt Lake Community College
Salt Lake City, UT

Skills

  • Negotiation
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Problem-solving abilities
  • Excellent Communication
  • Organizational Skills
  • Active Listening
  • Team Collaboration
  • Effective Communication
  • Adaptability and Flexibility
  • Relationship Building

Timeline

Accounts Receivable Collections Specialist

TAB Bank
06.2019 - Current

Volunteer

Toy Donation, School Help, Do Good Ogden
11.2005 - Current

Consumer Collections, Medical Billing

Intermountain Health Care

Consumer Collections

America First Credit Union

Consumer and Commercial Collections, New Accounts, Fraud Representative

Citibank

History

Weber State University

Medical Terminology, Coding And Billing

Salt Lake Community College

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Cheryl A. Archuleta