Cheryl A. Brown
Columbus,OH
Summary
Talented Vice President with 25+ years of experience in project management, adult learning and development, instructional design, consulting, product management, and agility practices. Significant accomplishments in the design and delivery of large-scale training and development programs, including highly interactive e-learning and instructor-led workshops. Proven ability to embrace change, collaborate, deliver multiple priorities on schedule and build relationships effectively at all levels across the company and with vendors.
Overview
19
19
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
VP / Business Management / Agility Program Office
JPMORGANCHASE
Columbus, OH
01.2019 - Current
- As Product Learning SME for CCB Agility Program Office, use Agile/Scrum framework to translate business requirements, systems/tools, products and processes into 12 highly engaging and interactive e-learning and instructor-led training programs for product delivery professionals across Business and Technology
- Communicated with stakeholders, firm-wide learning partners and vendors positively with particular attention to problem resolution
- As Agility Lead for Agile Community Advancement team, modeled agile and Scrum values, established psychological safety, team empowerment, and culture of continuous improvement and reflection
- Accountable for all phases of personnel management: recruiting, hiring, career development, performance management and compensation
VP/Business Operations Manager
JPMorgan Chase
Columbus, OH
03.2015 - 12.2018
- As Area Product Owner for Education Team in CCB Business Engineering, used Agile/Scrum framework and instructional design methodology to design, develop and deliver 11 custom training programs for change leaders
- Responsible for expanding training program portfolio from three to 11 programs, reaching needs of 1,400 project and product delivery professionals
- Collaborate with key stakeholders and learning partners to identify training needs and prioritize new content, manage content development focused on adult learner engagement and motivation and scenario-based learning
- Perform annual planning process including needs analysis, population and location analysis and capacity analysis to build training plan and schedule
- Prepare annual budget forecasts and estimates for training program development and delivery; select and manage third-party supplier relationships and associated invoicing, track ongoing expenses related to content development and execution
- Accountable for all phases of personnel management: recruiting, hiring, career development, performance management and compensation
VP/Project Manager
JPMorgan Chase
Columbus, OH
04.2014 - 03.2015
- Managed agile development and execution of strategic transaction monitoring and alert management platform to include Case Investigations and Suspicious Activity Report (SAR) management globally (North America, EMEA, APAC and LATAM) for financial crimes
- Responsibilities in above programs includes program governance and oversight, plan and schedule development, risk and issue management, escalations, coordination with internal team work streams (training, procedures, reporting, technology), coordination with external business partners (Legal, Compliance, Consent Order PMO) and weekly management/status reporting.
VP/Project Manager
01.2010 - 04.2014
- Partnered with senior leadership to define and execute training strategy /agenda for 2011 - 2014 for Trusts & Estates (500+ individuals) including combination of e-learning and classroom training on industry updates, regulatory changes, investments, new products, etc.
- Established annual proficiency training program for Trusts & Estates Practice, including protocols, templates and standards; rolled out 17 e-learning proficiency training modules for 440 individuals
- Partnered with Fiduciary Tax, Legal, Compliance, Technology and Business to design, develop and deliver client-facing office training and communications strategy for Foreign Account Tax Compliance Act (FATCA)
- Responsibilities in above programs included program governance and oversight, planning and milestone management, risk and issue management, escalations, coordination and partnership with stakeholders and SMEs, and weekly management/status reporting.
VP/Project Manager
03.2008 - 01.2010
- Managed front office training and communications program for $23mm trust accounting system consolidation
- Defined training delivery strategy that included self-study, classroom and live teleconference sessions
- Developed learning plans; managed development of 54-module training program and rollout project plan across 23 functional working groups for 2,000 front and middle office end users
- Managed client and internal communications strategy and execution for over 55,000 client accounts
- Established communications strategy and plan; wrote, reviewed and approved communications for distribution via intranet and/or direct mail to clients
- Designed internal webpage dedicated to consolidation effort.
VP/Business Manager
05.2007 - 03.2008
- Increased staff capacity by 25% by examining and streamlining internal procedures, improving communications and implementing ongoing report review and automation
- Drove rollout of empowerment culture, serving as Launch and Metrics coach, including identification of business performance measurements and most wanted improvements
- Accountable for all phases of personnel management: hiring, performance development, assessment, promotion, salary and incentive administration and separation.
VP/Integration Manager
05.2003 - 03.2007
- Drove implementation of project management process and discipline across fiduciary organization, including performance metrics and management reporting, resulting in improved unit control self assessment scores from 64% to 92%
- Drove large programs aimed at increasing efficiency and managing risk
- Utilized cross functional business knowledge and financial services experience to partner and consult with market and operational leadership in solving critical business issues
Education
Masters - Project Management
DeVry University
Downers Grove, IL 09.2015 - 08.2017
MBA - Business Administration And Management
Otterbein University
Westerville, OH 09.1999 - 09.2002
Bachelor of Arts - English
College of William And Mary
Williamsburg, VA 08.1982 - 05.1986
Skills
Adult Learning Motivation and Engagement
undefinedCertification
Practitioner Scrum Master / Scrum.Org
Timeline
Practitioner Scrum Master / Scrum.Org
02-2019
VP / Business Management / Agility Program Office
JPMORGANCHASE
01.2019 - Current
Masters - Project Management
DeVry University
09.2015 - 08.2017
VP/Business Operations Manager
JPMorgan Chase
03.2015 - 12.2018
VP/Project Manager
JPMorgan Chase
04.2014 - 03.2015
VP/Project Manager
01.2010 - 04.2014
VP/Project Manager
03.2008 - 01.2010
VP/Business Manager
05.2007 - 03.2008
VP/Integration Manager
05.2003 - 03.2007
MBA - Business Administration And Management
Otterbein University
09.1999 - 09.2002
Bachelor of Arts - English
College of William And Mary
08.1982 - 05.1986
Similar Profiles
Joshua JonesJoshua Jones
Credit Card Specialist at JPMorganChaseCredit Card Specialist at JPMorganChase
JORGE CHAVEZJORGE CHAVEZ
Associate Banker/Market Expansion at JPMorganChaseAssociate Banker/Market Expansion at JPMorganChase
Ansley GibsonAnsley Gibson
Global B2B Integrated Media Lead at JPMorganChaseGlobal B2B Integrated Media Lead at JPMorganChase
Olivia DiorioOlivia Diorio
Data Management Controller (DMC) at JPMorganChaseData Management Controller (DMC) at JPMorganChase
Hunter KelloggHunter Kellogg
Lab Technician at Wexner Medical Center, The Ohio State UniversityLab Technician at Wexner Medical Center, The Ohio State University