Cherylann Campbell- McCalla
Roosevelt,New York
Summary
STATEMENT OF QUALIFICATIONS Healthcare worker with over 10 years of experience in medical and psychiatric assessment, discharge planning, and utilization management. Skilled in case management and social therapy. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 30 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
25
25
years of professional experience
4
4
Certification
Work History
Program Manager
VNSHealth
Jamaica, NY
12.2021 - Current
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Verified successful coordination of counseling efforts with mental health professionals, doctors, social workers and other stakeholders.
- Educated patients about common mental health and substance abuse disorders to facilitate understanding of treatment options.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Worked in tandem with university leaders and health officials to foster positive student experiences and promote opportunities that enabled students to consider mental health field as career option.
- Mentored and guided employees to foster proper completion of assigned duties.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Managed and supervised administrative and daily program operations, complying with policies and regulations
- Facilitated workshops and conducted one-on-one training to educate team members
Emergency Department Social Worker
Mount Sinai South Nassau
Oceanside, New York, NY
01.2017 - 12.2021
- Conduct face-to-face psychosocial screening of adults and children to effectuate efficient discharge plan
- Document social work interventions and referral efforts in electronic medical records
- Provide initial and concurrent utilization review for continued inpatient psychiatric treatment
- Complete initial utilization review for inpatient subacute rehab referrals.
- Referred clients and families to proper resources to obtain community assistance.
- Supported management of concurrent review, discharge planning processes, social services, home care and other post-discharge needs.
- Developed and maintained working relationships with community health, welfare and social agencies and sought creative means to assist clients with needs.
- Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
- Performed prior authorization review of services requiring notification.
- Obtained authorizations from multiple insurance carriers for various levels of care.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Developed and maintained working relationships with community health, welfare and social agencies and sought creative means to assist clients with needs
- Documented case notes daily and coordinated follow-up for seamless case management
- Worked with medical teams, patients and families to implement effective treatment plans
- Explained medical care options to help families make informed healthcare decisions
- Coordinated individualized discharge plans to manage safe transition back into community and home environments
- Coordinated program referrals for community-based resources
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Medical Social Worker- Per Diem
Mount Sinai South Nassau
Oceanside, New York
01.2015 - 01.2017
- Effectuate utilization reviews for adult patients admitted to medical units to ensure transition to next appropriate level of care
- Interview adult patients with medical, substance use, or psychiatric concerns to establish appropriate discharge plans from medical and behavioral health units
- Interview adult patients to complete psychosocial screening to review reasons for admission and identify barriers to successful discharge.
- Completed psychosocial evaluations and needs assessments.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Coordinated program referrals for community-based resources.
- Documented case notes daily and coordinated follow-up for seamless case management
- Worked with medical teams, patients and families to implement effective treatment plans
- Coordinated individualized discharge plans to manage safe transition back into community and home environments
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan
- Provided ongoing counseling to help patients deal with conditions and processes
- Explained medical care options to help families make informed healthcare decisions
- Completed psychosocial evaluations and needs assessments
- Coordinated program referrals for community-based resources
- Adhered to social distancing protocols and wore mask or face shield
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Collaborated with team members to achieve target results
- Used coordination and planning skills to achieve results according to schedule
- Delivered social work services to adults in hospital settings
Social Worker Il
NYS Office of Mental Health Wards Island
New York, NY
01.2015 - 12.2015
- Complete psychosocial screening of adult psychiatric patients to develop appropriate discharge plans
- Formulate multi-service community treatment plans
- Documentation of Social Work interventions
- Serve as liaison between community agencies, other government agencies, and hospital
- Facilitate psychoeducational groups with residents in sex offending unit to foster insight and behavior change
- Lead psychotherapy and skill-building therapeutic groups with psychiatric residents to foster insight and skill development for community reunification.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Developed and implemented detailed pre-discharge plans for clients soon to be reintegrated into community.
- Presented clinical documentation and observations to interdisciplinary team.
- Performed short-term therapy, provided education and responded to crisis situations.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Developed team communications and information for meetings
- Collaborated with team members to achieve target results
- Used critical thinking to break down problems, evaluate solutions and make decisions
Psychiatric Social Worker
Mount Sinai South Nassau
Oceanside, NY
08.2013 - 01.2015
- Effectuate utilization reviews for inpatient psychiatric treatment upon admission and continued stay
- Interview adult patients and or their families to obtain information for completion of psychosocial assessment.
- Presented clinical documentation and observations to interdisciplinary team.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Performed prior authorization review of services requiring notification.
- Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
- Performed admission reviews based for medical necessity based upon ICD specification.
- Obtained authorizations from multiple insurance carriers for various levels of care.
- Developed and implemented detailed pre-discharge plans for clients soon to be reintegrated into community
- Helped clients develop new coping mechanisms and techniques to drive behavior modification
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan
- Completed psychosocial evaluations and needs assessments
- Delivered social work services to Adults in Behavioral Health Unit
- Provided ongoing counseling to help patients deal with conditions and processes
Medical Social Worker
Mount Sinai South Nassau
Oceanside, New York
03.2010 - 08.2013
- Interview adult patients with medical, substance use, or psychiatric concerns to establish appropriate discharge plans
- Assist patients and families with advanced directives
- Effectuate utilization reviews for adult patients admitted to medical units to ensure transition to next appropriate level of care.
Social Worker
Catholic Charities
Far Rockaway, NY
06.2009 - 03.2010
- Led weekly open MICA and NON —MICA psychotherapy and skill-building therapeutic groups for dually diagnosed day treatment participants
- Provide individual counseling with MICA and Non-MICA Day Treatment clients to effectuate behavior change and develop skills to maintain positive life changes.
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Prepared and led support groups for patients.
- Developed open rapport with patients, encouraging sharing of questions and concerns.
- Educated in various types of techniques and skills to better understand people from diverse walks of life and cultures.
- Educated patients on potentially beneficial wellness services.
- Recommended long-term residential treatment, short-term residential treatment and individualized and group drug counseling for clients with substance abuse issues
- Developed and facilitated goal-oriented psycho-education and therapy groups to improve residents' quality of life
- Helped clients develop new coping mechanisms and techniques to drive behavior modification
- Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues
Director of Case Management
Morris Health Center
The Bronx, NY
05.2002 - 09.2007
- Created care plans that addressed clinical and financial challenges, family requirements and facilitated patient quality of life.
- Managed and monitored program activities and evaluated quality for improvement recommendations.
- Leveraged case management tools and conflict management techniques to help interdisciplinary teams achieve optimal outcomes.
- Served as corporate resource for compliance and audits to facilitate legal process and appeals.
- Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
- Devised and implemented cost-control plans to enhance department operations.
- Guided and supervised Medicaid reimbursed programs through chart reviews to promote social work and case management principles.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities
- Guided and supervised COBRA Medicaid programs to promote social work and case management principles
- Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers
- Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients
Supervisor
Angel Guardian Children And Family Services
Brooklyn, NY
02.1999 - 09.2001
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Directed team of 4 personnel, overseeing records, performance and quality assurance.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Conducted employee evaluations to provide feedback and set expectations for future job performance
- Maintained compliance with company policies, objectives and communication goals
- Set overall vision and provided team leadership
- Tracked and prepared quarterly reports to present to leadership
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently
- Evaluated employee performance and coached and trained to improve weak areas
Service Coordinator
Toddler And Infant Program For Special Education
Queens, NY
02.1999 - 09.2001
- Toddler and Infant Program for Special Education
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Managed caseload of up to 10 individuals and families.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Designed individualized service plans that took into account clients' goals and preferences
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments
Education
Doctor of Social Welfare - Social Work
Simons University
Boston, MA08.2023
Master of Science - Social Work
Fordham University
New York, NY05.2009
Master of Science - Rehabilitation Counseling
Hunter College
New York, NY05.1995
Bachelor of Science - Social
Work York College
Jamaica, NY09.1991
Skills
- TECHNICAL SKILLS
- Microsoft Office Suite, Allscripts, Care Port
- Employee Coaching and Motivation
- ICD-10 (International Classification of Disease Systems)
- Microsoft PowerPoint
- Employee Presentations
- Supervising Employees
- Following Supervisor Instructions
- Team leadership and direction
- Performance monitoring
- Program leadership
- Cross functional Team Builder
Certification
New York, New Jersey, Virginia Licensed Clinical Social Worker, Master Credentialed Alcoholism and Substance Abuse Counselor, NASW Certified Advanced Social Work Case Manager, Commission on Case Management Certification (CCM), Seminar in Field Instruction- SIFI, Notary Public
Timeline
Program Manager
VNSHealth
12.2021 - Current
Emergency Department Social Worker
Mount Sinai South Nassau
01.2017 - 12.2021
Medical Social Worker- Per Diem
Mount Sinai South Nassau
01.2015 - 01.2017
Social Worker Il
NYS Office of Mental Health Wards Island
01.2015 - 12.2015
Psychiatric Social Worker
Mount Sinai South Nassau
08.2013 - 01.2015
Medical Social Worker
Mount Sinai South Nassau
03.2010 - 08.2013
Social Worker
Catholic Charities
06.2009 - 03.2010
Director of Case Management
Morris Health Center
05.2002 - 09.2007
Supervisor
Angel Guardian Children And Family Services
02.1999 - 09.2001
Service Coordinator
Toddler And Infant Program For Special Education
02.1999 - 09.2001
Doctor of Social Welfare - Social Work
Simons University
Master of Science - Social Work
Fordham University
Master of Science - Rehabilitation Counseling
Hunter College
Bachelor of Science - Social
Work York College
Similar Profiles
Danny hernandez-avilesDanny hernandez-aviles
Patient Care Aide at Home Family CarePatient Care Aide at Home Family Care
Karla PalenciaKarla Palencia
Crew Member at Chick-fil-ACrew Member at Chick-fil-A
JESSICA PIERRE-LOUISJESSICA PIERRE-LOUIS
Front Desk Dental Representative at Syosset DentalFront Desk Dental Representative at Syosset Dental
Jose A GonzalezJose A Gonzalez
Program Manager at Avanos OrthopedicsProgram Manager at Avanos Orthopedics
Pierre LamarchePierre Lamarche
Program Manager at Arendt & MedernachProgram Manager at Arendt & Medernach