Cheryl Ann Pacheco
Houston,TX
Summary
Experienced Practice Manager with a strong background in neurosurgical operations, surgical scheduling, billing, and compliance. Known for improving workflow efficiency, supervising staff, and supporting high-quality patient service.
Overview
29
29
years of professional experience
Work History
Practice Manager
Houston Texas Neurosurgical Institute
Houston, Texas
07.1997 - Current
- Oversaw daily practice operations including front desk reception, appointment scheduling, billing, coding, and insurance verification to ensure operational efficiency.
- Directed daily operations for Houston Texas Neurosurgical Institute practice workflows.
- Strengthened practice workflow for Houston Texas Neurosurgical Institute through daily operations support.
- Coordinated surgical scheduling, referrals, and appointment logistics to enhance patient flow.
- Managed surgical scheduling, referral coordination, and appointment logistics.
- Coordinated surgical scheduling, referrals, and appointment setup.
- Supervised front office staff and reinforced patient service standards.
- Directed front office staff performance and maintained patient service standards.
- Supported daily practice operations for Houston Texas Neurosurgical Institute workflow management.
- Maintained financial records, including billing and accounts receivable and accounts payable.
- Monitored billing processes and resolved claim and payment issues.
- Maintained electronic medical records and protected patient confidentiality.
- Coordinated physician calendars, meeting schedules, and clinical resources.
- Enforced compliance with office policies and healthcare regulations.
- Communicated with patients with compassion while keeping medical information private.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Managed vendor relationships for supplies and services related to the practice.
- Ordered supplies and monitored inventory levels.
- Supported entire practice staff, which boosted efficiency and improved overall process flow.
- Complied with OSHA and HIPAA regulations.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Created and implemented policies and procedures for effective practice management.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Generated reports to monitor revenue growth and efficiency metrics that tracked key performance indicators such as revenue growth and efficiency metrics.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Oversaw daily practice operations for Houston Texas Neurosurgical Institute and aligned workflow processes.
- Improved scheduling accuracy across surgical referrals and appointment coordination.
- Protected accurate coverage review by verifying insurance authorizations and patient benefits.
- Processed insurance authorizations and validated patient coverage information.
- Ensured compliance with relevant state laws governing healthcare practices.
- Designed and implemented new patient registration processes that improved workflow and reduced wait times.
- Negotiated favorable terms on behalf of the practice when contracting with vendors or third party payers.
- Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
- Explained policies, procedures and services to patients.
- Recruited, hired and trained new medical and facility staff.
- Managed changes in integrated health care delivery systems and technological innovations while focusing on quality of care.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Maintained awareness of government regulations, health insurance changes and financing options.
Education
Associate of Arts -
College of Medical Arts & Business
Jacksonville, FL06-1975
High School Diploma -
Southwestern HIgh School
Flint, MI06-1973
Skills
- Surgical billing
- EHR management
- Medical practice management
- Regulatory compliance
- HIPAA compliance
- Budget oversight
- Financial reporting
- Financial recordkeeping
- Quality metrics
- Quality assurance
- Compliance and auditing
- Practice management
- Workflow efficiency
- Financial management
- Patient registration
- Insurance referral management
- Schedule management
- Schedule facilitation
- Operations supervision
- Employee operations
- Staff management
- Training and mentoring
- Hiring medical personnel
- Policy and procedure development
- Policy development
- Conflict resolution
- Communication
- Team collaboration
- Teamwork and collaboration
- Organizational skills
- Time management
- Task management
- Problem-solving abilities
- Professionalism
- Financial management
- Performance metrics
- Quality improvement initiatives
- Inventory and restocking
- Records management
- Goal attainment
- Communication and planning
- Financial reporting coordination
- Training and mentoring
- Employee performance
- Organizational skills
- Teamwork and collaboration
- Patient care delivery
Timeline
Practice Manager
Houston Texas Neurosurgical Institute
07.1997 - Current
Associate of Arts -
College of Medical Arts & Business
High School Diploma -
Southwestern HIgh School