CHERYL ANN PHILLIPS-HALL
Newark,NJ
Summary
Seasoned Manager with a proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Possesses strong strategic planning abilities and the capability to coordinate operational initiatives for maximum efficiency. Skilled in building strong relationships across all levels of an organization to achieve business goals.
Overview
4
4
years of professional experience
Work History
Snr. Mgr Quality Assurance & Compliance
Bedford Stuyvesant Restoration Center
Brooklyn , Newark
2024.01 - Current
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures for cost-effective operations while maintaining quality standards.
- Incorporated advanced solutions to optimize operations efficiency, lower expenditures and elevate customer experience.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Performed contract reviews and approvals for the organization.
Assistant Director- Jobs Plus
Bedford Stuyvesant Restoration Center
Brooklyn , NY
2023.09 - Current
- Created and maintained reports on operational performance metrics.
- Analyzed data from various sources to identify patterns and create enhancement strategies.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Established standards of excellence for customer service delivery throughout the organization.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
Energy Consultant
Cenergistic /State of New Jersey
Dallas , TX
2021.01 - 2023.09
- Researched current trends in renewable energy technologies and evaluated their potential applications.
- Provided technical advice on energy conservation measures for customers seeking to reduce their environmental impact.
- Created comprehensive reports summarizing findings from energy audits and proposed recommendations for improvements.
- Coordinated with vendors and contractors to complete installations of upgraded equipment or systems.
- Prepared presentations on topics related to energy efficiency and renewable sources of power.
Education
Ph.D. - Strategy
Heriot Watt University
Edinburgh Scotland2018-06
Master of Science - Strategic Intelligence
Edinburgh Business School
Edinburgh Scotland, UK2016-06
Some College (No Degree) - Project Management
University of Richmond
Richmond, VASkills
- Operations Management
- Workforce Management
- Contract Management
- Strategic Planning
- Business Development
- Financial Management
- Performance Management
- Negotiation
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Team Leadership
- Project Management
- Policy Implementation
- Cross-Functional Teamwork
Affiliations
- Avid Gardener, reading and classical music
Languages
Spanish
Elementary
Accomplishments
- $2.2m cost savings in Utilities (Freehold Regional High School District New Jersey)
- Improved organizational goals by 25% (Workforce development of over 200 NYCHA, workplace efficiency by 20% - through 10 SOPs creating Lean efficiency practices and reducing errors and check processing time by 7%)
- Developing and transforming 3 start up companies through technology into digitized $m entities
- Created and empowered teams to excel beyond set targets .
References
References available upon request.
Timeline
Snr. Mgr Quality Assurance & Compliance
Bedford Stuyvesant Restoration Center
2024.01 - Current
Assistant Director- Jobs Plus
Bedford Stuyvesant Restoration Center
2023.09 - Current
Energy Consultant
Cenergistic /State of New Jersey
2021.01 - 2023.09
Ph.D. - Strategy
Heriot Watt University
Master of Science - Strategic Intelligence
Edinburgh Business School
Some College (No Degree) - Project Management
University of Richmond
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