Cheryl Ann Williams

Sales Associate

Walmart

10.2006 - 11.2020

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Prepared merchandise for sales floor by pricing or tagging.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Solved customer challenges by offering relevant products and services.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Engaged with customers to effectively build rapport and lasting relationships.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Collaborated with team members to achieve monthly sales targets.
Managed inventory to ensure product availability, contributing to uptick in sales.
Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Increased customer loyalty with personalized shopping experiences and attentive service.
Coordinated sales promotions and events to drive store traffic and increase sales volume.
Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Resolved customer complaints with patience and understanding, restoring customer confidence.
Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
Managed efficient cash register operations.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Engaged in friendly conversation with customer to better uncover individual needs.
Listened to customer needs and desires to identify and recommend optimal products.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Built customer loyalty and retention by delivering excellent shopping experiences.
Created inviting environment for customers by maintaining store organization and cleanliness.
Provided exceptional services and pleasant shopping experiences to retail customers.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Prioritized helping customers over completing other routine tasks in store.
Developed strong rapport with customers and created positive impression of business.
Recommended complementary purchases to customers, increasing revenue.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Performed cash, card, and check transactions to complete customer purchases.

Summary

Overview

Work History

Sales Associate

Education

Some College - Business

Skills

Timeline

Sales Associate

Some College - Business

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