Cheryl Bond Etienne
Orlando,FL
Summary
Highly motivated customer oriented professional with more than 10 years of experience in providing exceptional customer service, administrative, medical service experience, operational support, guidance on process standardization's, improvements and enhancements, while ensuring compliance and proper documentation regarding all applicable laws and regulations . Seeking to obtain a position where my administrative customer service/ medical background experience can be utilized.
Overview
14
14
years of professional experience
Work History
Paramedical Examiner
Quest Diagnostic/ Exam one
04.2018 - Current
- Keeps apprised of new medical terminology and diagnoses
- Completes data entry in case management system on work progress
- Maintains data used in software applications and ensures work is saved in proper file locations
- Performs quality assurance for case charts, documentation, etc
- Follows all department and county policies and procedures
- Conducts in center exams and mobile exams, which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG
- Also collects specimens for pre- employment drug screenings and other Quest
- Diagnostics services
- Label, centrifuge and split specimens as required by test order
- Upload and complete cases in portal within 24 hrs on weekdays and within 48 hrs on weekends
- Package specimens for transport and ship to lab indicated on work orders.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Verified patients' identification for proper sample collection.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Reviewed and processed requisitions for laboratory tests.
- Checked and documented vitals such as blood pressure, height and weight.
- Maintained professionalism when communicating with client and answering questions.
- Accurately calculated customer BMI and body composition using height and weight measurements.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Assisted in training and onboarding new phlebotomists.
Paramedical Examiner
APPS Paramedical Paramedical Examiner
10.2009 - Current
- Interviewing clients, including taking their medical history
- Recording the client’s blood pressure, pulse, height, and weight
- Collecting the client’s blood and urine sample
- Processing the client’s blood sample using a centrifuge
- Packaging and shipping (or taking) samples safely to a laboratory
- Performing an EKG test on the client (depending on the circumstances)
- Verified patients' identification for proper sample collection.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.
- Monitoring storage and inventory of supplies
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Education
CERTIFIED PHLEBOTOMIST -
NPCE
Miami, FL2016
Associate of Science - Medical Insurance Billing And Coding
Southern Technical College
Orlando, FL09.2011
Associate of Science - Certified Medical Assisting
Southern Tech College
Orlando, FL02.2011
State of Florida CNA License - Certified Nursing Assistant
Board Of Nursing
Orlando, FL2009
Certification - Patient Care Tech
J&J Health Care Instutute
Orlando, FL2009
Skills
- Accuracy Computer Skills
- Compliance medical billing guidelines and regulations Scheduling/Appointment Confirmation
- Assigning medical codes Phlebotomy
- Medical document analysis Data Entry
- Multitasking
- Patient Interviews
- Sample and Form Matching
- Blood Sample Collection
- Collections Processing
- Clerical Support
- Continuous Quality Improvement (CQI)
- Maintaining Confidentiality
- HIPAA Regulations
- Medical Histories and Vital Statistics
- Office Operations
- Phlebotomy Procedures
- Vacuum Tube and Syringe Use
- Performing EKGs
- Secure Biohazards
- Safety Procedures
- Package Specimens
- Problem-Solving
Languages
French
Full Professional
Creole
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Paramedical Examiner
Quest Diagnostic/ Exam one
04.2018 - Current
Paramedical Examiner
APPS Paramedical Paramedical Examiner
10.2009 - Current
CERTIFIED PHLEBOTOMIST -
NPCE
Associate of Science - Medical Insurance Billing And Coding
Southern Technical College
Associate of Science - Certified Medical Assisting
Southern Tech College
State of Florida CNA License - Certified Nursing Assistant
Board Of Nursing
Certification - Patient Care Tech
J&J Health Care Instutute
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