Cheryle Ross
Council Bluffs,IA
Summary
Experienced Office Management and Administration Professional optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
22
22
years of professional experience
Work History
Office Administrator
DRA Energy Operations
Council Bluffs, IA
03.2013 - 07.2022
- Assist Operations Manager in preparing daily timesheets for all field employees at job sites and submit approved weekly hours to corporate office
- Resolve administrative problems and inquiries
- Perform general office duties such as ordering supplies, maintaining records management systems, preparing mailings, arranging courier services, and providing support
- Enter expense reports
- Perform bookkeeping duties by entering budgets and maintaining them from beginning to end including requests, purchase orders, variances, CO’s , adjustments, invoices, and tracking all costs.
- Enter purchase orders into accounting system.
- Organize and maintain jobsite office in businesslike and professional manner
- Supervise maintenance and alteration of office areas and equipment, as well as layout, arrangement and housekeeping of office facilities
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
- File and retrieve corporate documents, records, and reports
- Supervise maintenance of office equipment, including copier, fax machine, etc.
- Accept and log employee applications
- Report approved new hire, rehire, promotion, salary adjustment, miscellaneous changes, termination package completion and submission to corporate
- Maintain employee attendance records and entered payroll.
- Responsible for communicating new policies and procedures to employees
- Maintained open communication with to foster positive relations with investors and upper management to provide updates on issues.
- Tracked office and safety supplies and restocked low items to keep team members on-task and productive.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Supported Vice President of Safety by ensuring employees were provided safety trainings as required, document coordination and PBS employee program.
- Researched accounts and contracts in support of purchasing agent and emailed compiled information upon completion.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Teamed with leaders across all departments to meet deadlines and establish culture of cross-functional collaboration.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Edited documents to improve accuracy of language, flow and readability
- Trained new employees on administrative procedures, company policies and performance standards
Office Manager
Community Alliance
Omaha, NE
03.2000 - 03.2013
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coordinated special projects and managed schedules.
- Compared vendor prices and negotiated for optimal savings.
- Evaluated employee records and productivity to complete employee evaluations.
- Developed standard operating procedures for all administrative employees.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Addressed and remedied all patient or team member issues.
- Managed 10 employees with various personalities and from different cultures for large non-profit mental health practice.
- Assisted with regulatory issues such as compliance.
- Developed policies and procedures for effective practice management.
- Developed and maintained electronic record management systems to analyze and process data.
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when supervising 10 employees.
- Developed standard operating procedures for all administrative employees
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times
- Compared vendor prices and negotiated for optimal savings
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns
- Evaluated employee records and productivity and submitted evaluation reports
- Prepared meeting rooms and materials and recorded important information
- Coordinated special projects and managed schedules
Skills
- Report Preparation and Analysis
- Financial Services Support
- Office Management
- Maintenance Coordination
- Supplier Liaison
- Error Resolution
- Office Workflow Support
- Maintaining Office Records
- Proficiency in Microsoft Office
- Payroll Preparation
- Project Requirements
- Adaptable and Resilient
Timeline
Office Administrator
DRA Energy Operations
03.2013 - 07.2022
Office Manager
Community Alliance
03.2000 - 03.2013
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