Cheryle Sawyer
Chesnee,United States
Summary
Experienced Customer Service Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Willingness to take on any challenge. Motivated employee that learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Experienced Assembler knowledgeable about general warehouse operations. Works quickly and stays focused under strict deadlines. Skilled in managing multiple tasks with frequently changing priorities. Diligent manufacturing team member well-versed in completing product assemblies. Proven skills in reading blueprints, organizing supplies and testing product quality. Dependable team player experienced in operating and maintaining equipment.
Overview
34
34
years of professional experience
Work History
Account Technician
Spartanburg County Treasurers Office
02.2021 - Current
- Checked documentation for accuracy and validity.
- Carried out collecting/posting payment, mail, filing, inner office tasks.
- Verified client information by analyzing existing evidence on file.
- Provide excellent customer service.
Customer Service Representative
Sitel
05.2020 - 09.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Met customer call guidelines for service levels, handle time and productivity.
Quality Auditor
Bericap
10.2014 - 03.2020
- Completed timely quality reports highlighting deficiencies and recommending corrective actions.
- Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement.
- Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.
- Monitored departmental forms for compliance to submissions rules and guidelines.
- Identified issues of non-compliance and elevated reports to senior personnel.
- Inspected raw and in-processed materials to determine quality and any not meeting minimum standards.
Rewind Operator
Quad Packaging
03.2010 - 10.2014
- Evaluated final products to verify compliance with work orders and detect defects.
- Lifted tote boxes of finished cartons and dumped cartons into feed hoppers.
- Adjusted guide assemblies, forming bars and folding mechanisms according to specifications using hand tools.
- Moved completed products from machines and onto conveyors, transferring to next work area for additional processing.
- Integrated specialized attachments to machines to complete custom orders and projects.
- Guided materials onto machine tracks for proper gluing, coating and slitting.
Customer Service Representative
Nelson Diecutting And Packaging
10.2005 - 03.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Assembler
Fallon
02.1998 - 03.2001
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to team's overall success.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Collaborated effectively with team members to meet production targets consistently.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
- Completed durable assemblies and subassemblies with hand and power tools.
- Followed outlined specifications to implement assembly plans.
- Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
Machine Operator
International Paper
09.1993 - 01.1998
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Replenished materials and supplies as needed to maintain production.
- Maintained equipment performance by lubricating and cleaning components.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Kamman Opeartor
Betras Plastics
06.1990 - 09.1993
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Performed inspections and routine maintenance on equipment.
- Performed quality checks to identify finish discrepancies.
- Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
- Conducted inspection of in-process or finished product.
- Set up machines to start production cycles and controlled machine settings.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Made sure that products were produced on time and are of good quality.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Education
No Degree - Accounting
Daniel Morgan Vocational Center
Spartanburg, SCLicensed in 48 States - Insurance
Spartanburg Technical College
Spartanburg, SCHigh School Diploma -
Spartanburg High School
Spartanburg, SC06.1990
Skills
- Assembly and production
- Manufacturing
- Machine Operation
- Mechanical Assembly
- Skilled in final assembly processes
- Hardware Installation
- Electrical Wiring
- Mechanically Inclined
Timeline
Account Technician
Spartanburg County Treasurers Office
02.2021 - Current
Customer Service Representative
Sitel
05.2020 - 09.2020
Quality Auditor
Bericap
10.2014 - 03.2020
Rewind Operator
Quad Packaging
03.2010 - 10.2014
Customer Service Representative
Nelson Diecutting And Packaging
10.2005 - 03.2010
Assembler
Fallon
02.1998 - 03.2001
Machine Operator
International Paper
09.1993 - 01.1998
Kamman Opeartor
Betras Plastics
06.1990 - 09.1993
No Degree - Accounting
Daniel Morgan Vocational Center
Licensed in 48 States - Insurance
Spartanburg Technical College
High School Diploma -
Spartanburg High School
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