Summary
Overview
Work History
Education
Skills
Timeline
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CHERYLEE ENJADY

Mescalero,NM

Summary

Outgoing Front Office Assistant with 5 years of experience in office and administrative work. Driven and fast-learning individual with exceptional organizational talents and customer service skills. Superior understanding of specific protocols.

Overview

14
14
years of professional experience

Work History

Patient Visit Specialist - Vascular Surgery

Presbyterian Healthcare
10.2024 - Current
  • Handled Vascular Surgery clinic, Scheduled Ultrasounds in Albuquerque Downtown, Carmel, Rust, and Santa Fe for patients depending on their Preferences, occasionally CTs, MRIs if patients wanted us to.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Streamlined front desk operations for increased efficiency and improved customer service.
  • Improved overall guest experience by maintaining a clean and welcoming reception area.
  • Enhanced guest satisfaction by providing efficient check-in and check-out processes.
  • Balanced daily cash drawers meticulously; reconciled any discrepancies and prepared accurate reports for the accounting department.
  • Maintained current and accurate medical records for patients.
  • Checked patient insurance, demographic
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Requesting prior authorizations for patients needing for ultrasounds, CT scans, MRIs, then get them scheduled.
  • Scheduling patients ultrasounds along with office visits and follow ups.
  • Work the In Basket messages with incoming patient calls.
  • Update insurances when needed
  • Mailed out appointment reminders, no show letters, referrals to patients.
  • Fixed referrals and faxed them out.
  • Helped VA patients with their appointments and requesting RFS for updated referrals as needed.

Front Office Specialist

Presbyterian Healthcare
06.2022 - 10.2024
  • Handled various clinics such as Family Medicine, Cardiology, Orthopedic Surgery, Endocrinology, Urology, and for the Pharmacist Clinician. Helped in Carrizozo & Corona clinics as well.
  • Scheduled appointments, sent reminders and updated master calendar.
  • Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
  • Greeted, registered and checked in patients.
  • Determined amounts due and accepted payments.
  • Provided forms to fill out or update and added latest information computer system.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

RECEPTIONIST

MESCALERO APACHE TRIBE - ADMINISTRATION
10.2019 - 06.2022
  • Welcome visitors by greeting them, whether it be by person or telephone
  • Maintain composure when dealing with irate individuals to try to deescalate the situation
  • Screen phone calls for the staff of MAT- Administration by taking messages if unavailable
  • Assisting and directing phone calls to the appropriate departments
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Kept reception area clean and neat to give visitors positive first impression
  • Answered central telephone system and directed calls accordingly
  • Responded to inquiries from callers seeking information
  • Provided clerical support to MAT employees by copying, faxing and filing documents
  • Corresponded with individuals through email, telephone if needed
  • Answered phone promptly and directed incoming calls to correct offices
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
  • Sorted, received and distributed mail correspondence between departments and personnel
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel
  • Monitored and screened visitors to verify accessibility to inter-office personnel
  • Communicate with MAT Administration staff to keep their schedules in order and up to date
  • Communicate with MAT Tribal President, Vice President and Tribal Council, help with their needs around the office.

YOUTH DEVELOPMENT

MESCALERO APACHE TRIBE - DRMP
02.2017 - 11.2017
  • Assisted with educational needs through tutoring and homework assistance
  • Assisted children and teens with homework, quizzed on material prior to tests and signed off on assignments
  • Took part in sports, games, and movie nights with children
  • Took children on field trips to various locations
  • Engaged with tribal youth in meaningful (educational, employment, and experience) opportunities to build character and skill, while strengthening the physical and mental abilities
  • Promote and support youth (5-18 yrs.) to partake in practical engaging activities (Apache tradition, conventional academia, etc.) through educational learning opportunities
  • Implemented variety of fun and recreational activities for children
  • Partake in after school activities, helping with homework, monitoring children during activities
  • Assist with homework and part take in scheduled activities
  • Students participate in cultural, active play, age appropriate culinary classes, and outdoor events
  • Summer schedule of active engagement for students to participate in daily activities that include: outdoor recreation-horseback riding/mountain biking/fishing, establishment of positive friendships, introduction to basic food preparation, and practice crafts of the traditional customs
  • Helped with Summer Youth Academy (16-18 yrs.) Is a 9-week duel college credit (4 Science Credit) collaboration effort with Eastern New Mexico University-Ruidoso (ENMU) and Youth Development, paid internship for high school/entry level college students
  • Helped with 4-H (Head, Hands, Heart, and Health) hands-on learning club for students interested in raising animals, homestead living, and educational-science related events
  • Students participate in livestock raising, nature based exploration, home economic activities, sewing crafts with submission of entries into local fair contests (Otero County & State Fair) exhibits
  • Helped with Girls Scouts urge girls that are interested in becoming a girl scout
  • To contribute to citizenship and leadership within the community, while gaining self-confidence, comradeships, and positive experiences of being a 'Girl Scout'.

BARTENDER

INN OF THE MOUNTIAN GODS RESORT AND CASINO
01.2015 - 08.2016
  • Kept bar presentable and well-stocked to meet customer needs
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Followed alcohol awareness procedures for preventing excessive guest intoxication
  • Set up bar for operation, obtained cash bank and stocked service bar
  • Kept alcoholic beverages well-stocked and organized to meet expected demands
  • Polished glassware, bussed tables and removed debris to keep customer areas clean
  • Upsold daily specials and beverage promotions to exceed daily sales goals
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.

CHILD CARE PROVIDER

CARRIZO CHILD CARE DEVELOPMENT CENTER
08.2010 - 01.2015
  • Maintained effective schedule balance between rest periods, active play and instruction
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
  • Enforced rules and managed behavior through developmentally appropriate discipline
  • Met with parents about daily activities, positive developments and issues
  • Taught children to organize toys, wash hands and share by leading by example
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
  • Planned and guided age-appropriate tasks like reading, crafts and outside play
  • Created and implemented diverse educational strategies to boost development
  • Cared for children ages 6 months to 6 yr old in nurturing and age-appropriate way
  • Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children
  • Instructed children in crafts and other activities to promote gross and fine motor skills
  • Kept areas clean, organized and stocked, and sanitized surfaces and toys bi-weekly
  • Consulted with families to discuss activities and behaviors of each child
  • Developed lessons and activities to promote children's physical and emotional development.

Education

HIGH SCHOOL DIPLOMA -

RUIDOSO HIGH SCHOOL
05.2007

Skills

  • Data Entry and Database Software
  • Greeting and Seating Clients
  • Delivery Coordination
  • Positive Attitude and Energetic
  • Call Answering and Routing
  • Call Screening
  • Mail Sorting
  • Documentation
  • Telephone etiquette
  • Appointment scheduling
  • Office equipment operation
  • Requesting Prior Authorizations

Timeline

Patient Visit Specialist - Vascular Surgery

Presbyterian Healthcare
10.2024 - Current

Front Office Specialist

Presbyterian Healthcare
06.2022 - 10.2024

RECEPTIONIST

MESCALERO APACHE TRIBE - ADMINISTRATION
10.2019 - 06.2022

YOUTH DEVELOPMENT

MESCALERO APACHE TRIBE - DRMP
02.2017 - 11.2017

BARTENDER

INN OF THE MOUNTIAN GODS RESORT AND CASINO
01.2015 - 08.2016

CHILD CARE PROVIDER

CARRIZO CHILD CARE DEVELOPMENT CENTER
08.2010 - 01.2015

HIGH SCHOOL DIPLOMA -

RUIDOSO HIGH SCHOOL

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