Cheryl I. Hanson
Old Orchard Beach,ME
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Self Employed
Cleaning, Pet-sitting and House-sitting Services, ME
01.2025 - Current
- Residential cleaning services
- Attentive pet care
- Dependable house-sitting services.
Office Manager
RJD Appraisal, Pittsfield, ME
Pittsfield, ME
01.2024 - 01.2025
- Created invoices, for individual towns, for revaluations, quarterly building reviews, monthly billing
- Created service proposals for new towns
- Attended monthly town hall meetings as needed
- Traveled to town halls across northern Maine to update property deed information, enter assessor tax-mapping notes, and run reports for assessors and municipalities.
- Proficient user of Harris Trio software
- Reviewed weekly timesheets for 14 employees, verified accuracy, and submitted payroll
- Routine office operations, including: directing calls to assessors, preparing and mailing invoices, filing, office cleaning, and on-boarding new employees
Marketing Associate
IDEXX Laboratories, Westbrook, ME
Westbrook, ME
01.2007 - 01.2024
- Supported sales representatives with global trade show logistics, including: booth procurement, furniture & electrical coordination, inventory management for promotional items (IDEXX literature), and domestic & international shipping
- Coordinated large trade show events, including catering, entertainment, speakers, and on-site logistics
- Attended domestic and international trade shows to provide booth support and manage on-site customer events
- Updated customer pricing for U.S., Canadian, and Latin American markets
- Managed the division portal by updating sales materials and maintaining user access, including roles, geographic assignments, and privileges.
- Created and distributed broadcast communications to sales, customer support, marketing, R&D, and management teams
- Created, set-up and moderated webinars.
Customer and Technical Support Consultant for U.S., Caribbean Islands and Latin American Operations
IDEXX Laboratories, Westbrook, ME
Westbrook, ME
01.2007 - 01.2024
- Managed distributor accounts across Latin America and the Caribbean by preparing accurate international shipping documents and communicating export instructions to U.S. distribution centers
- Managed accounts by resolving cases and providing exceptional customer support for products and services in both Spanish and English
- Diagnosed technical issues and provided clear guidance to repair or replace veterinary medical equipment
- Supported senior sales representatives, managers, and directors with customer care by coordinating sales quotes, product availability, and sales exceptions across multiple business lines
- Applied established guidelines, operating procedures, and policies for IDEXX products and services
Owner/Operator
SOUTH AMERICAN SIDE, TOO, Auburn, ME
Auburn, ME
01.2003 - 01.2007
- Provided excellent customer service while offering a high-quality product line to retail customers
- Analyzed market trends and business models to identify and apply effective strategies for the company
- Sold wholesale Peruvian merchandise by processing orders, creating invoices, and shipping products
- Organized and attended trade shows to introduce new product lines to both new and existing customers
ESL Teacher
COLEGIO ALTAIR, Lima, Peru, South America
Lima, Peru, South America
01.1996 - 01.2001
- Taught English language skills to Spanish-speaking students in kindergarten through fifth grade. Communicated student progress, challenges, successes, and performance plans to parents and guardians in Spanish
- Developed and delivered classroom curriculum, including related art, gym, and drama activities
Education
High School Diploma -
Bonny Eagle High School
Standish, MESkills
- Fluent in English & Spanish, both written & verbal
- Strong problem-solving & research abilities
- Excellent written & verbal communication skills
- Exceptional organizational skills
- Computer skills including: Microsoft Excel, PowerPoint, Word, OneNote, Outlook, SAP, SalesForce & Harris Trio
- Skilled in staff training & development
- Friendly, positive attitude
- Teamwork & collaboration, combined with the ability to work independently
Timeline
Self Employed
Cleaning, Pet-sitting and House-sitting Services, ME
01.2025 - Current
Office Manager
RJD Appraisal, Pittsfield, ME
01.2024 - 01.2025
Marketing Associate
IDEXX Laboratories, Westbrook, ME
01.2007 - 01.2024
Customer and Technical Support Consultant for U.S., Caribbean Islands and Latin American Operations
IDEXX Laboratories, Westbrook, ME
01.2007 - 01.2024
Owner/Operator
SOUTH AMERICAN SIDE, TOO, Auburn, ME
01.2003 - 01.2007
ESL Teacher
COLEGIO ALTAIR, Lima, Peru, South America
01.1996 - 01.2001
High School Diploma -
Bonny Eagle High School