Cheryl J. Sicard
Westbury,N.Y.
Summary
Enthusiastic Health Technician motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Technician
Department Of Veteran Affairs-Veterans Health Administration
Northport, NY
02.2019 - Current
- Certification
- Current Telesitter Certification
- Responsible for triaging outpatients in a fast paced environment, weight, vital signs, performing and transmitting EKG’s accurately and completing all clinical reminders in CPRS specific to each patient during ntake process in a safe and timely manner.
- Uses proper sterile techniques for collection of samples. Verifies correct labeling and Veteran identification. Records test time and intervals as appropriate. Assists with or performs standard health care procedures.
- Performs phlebotomy in CBOC’s. Draws blood, performs centrifuge and packages labs for transport. Manages supplies within phlebotomy lab in CBOCs. Manages daily functioning of phlebotomy lab in BOCs.
- Assists Primary care physicians with procedures in Women’s gynecological clinic utilizing specialized equipment.
- Performs Veteran care procedures such as collection of specimens, applying dressings, adjusting simple supportive equipment. Performs simple procedures such as collection of blood samples or other fluid samples from ambulatory Veterans, application of sterile dressings to uncomplicated wound or similar Veteran care.
- Uses Veterans Health Information and Technology Architecture (VISTA) to access information in the Medical Center Computer System.
- Performs Veteran charting using standard approved medical terminology for human body, physical and emotional reactions, nursing care, etc. Enters information regarding care rendered and condition and progress of Veteran.
- Including but not limited to, check in procedures to ensure test are current, Phlebotomy draws, centrifuge and package lab samples, Pregnancy testing, drug testing, Covid-19 & Flu testing, Glucometer including calibration, performs clerical duties, scans medical information, Orders supplies and stocking exam rooms.
- Knowledge of specialized terminology associated with work in the facility and in-depth knowledge of terminology used in the specialized area of lab facility where work is performed. Knowledge of a body of standardized rules and skill sufficient to perform procedures to carry out specialized tasks and procedures. Demonstrates an understanding of diseases and illness, supporting a Veteran’s right to self-determination through the use of TEACH training and motivational interviewing .
- Executed diagnostics, troubleshooting and evaluations on Laboratory equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Performed complex mechanical alignments and calibration of equipment to quality standards.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
- Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
Laboratory Health Technician
GS
04.2017 - 02.2019
- Proven expertise in phlebotomy, patient accessioning procedures, clerical and computer related duties to ensure each Veteran receives timely and accurate care.
- Extensive interaction with Veterans on both an inpatient and outpatient basis, daily
- Troubleshoots situations when there are no orders or wrong orders, contact providers when necessary
- Follow established laboratory policies and procedures associated with operational activities that affect patient flow and care in a courteous, tactful and respectful manner
- Duties also consist of working on the following computer programs, CPRS, Vista Vet Link, Microsoft Outlook and Microsoft Excel Spreadsheets.
- Reviewed available supplies, identified deficiencies and located necessary materials to meet operational demands.
- Questioned patients about medical backgrounds to obtain accurate health history data and optimize treatment plans.
- Checked patient identifying information against records to uphold strict security, safety and regulatory standards.
- Oversaw needs of patients in long-term healthcare center, consistently providing high level of quality care.
- Adhered to strict infection control measures and verified proper cleaning and sanitation of respiratory equipment prior to each use.
Independent Contractor/ Team Lead
Summit Health, E-Health
07.2010 - 04.2017
- Provided expertise for clinical support and training services.
- Supervised staff to coordinate needs assessments.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Collected, evaluated and set up both sterile and non-sterile surgical supplies, instruments and equipment.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Logged patient information and recorded results into system.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Obtained blood specimens by performing venipunctures and finger sticks multiple times per day.
- Organized daily work based on collection priority.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
Phlebotomist II Float
Quest Diagnostics
06.2004 - 01.2012
- Packaged and prepared laboratory specimen and slides for transport to lab
- Erformed medical clerical operations such as completing registration, reviewing medical coding and billing forms
- Filed medical forms, notes and results of procedures including laboratory items after reviewing for pertinent information
- Responded to travel authorizations for travel including mileage, tolls and per diem
- Prepared correspondence, reports and other documents for management review and approval
- Participated in reviews of policies and procedures to improve performance and safety of personnel and equipment
- Reported all unusual and safety items to management, supervisors and peers
- Investigated problems with equipment, patients and personnel coupled with reporting to the appropriate personnel
- Completed and reviewed patients’ documentation in computerized medical record systems
- Took vital signs and observed neurological and vascular status
- Assisted personnel with examinations, diagnostic and therapeutic tests of patients
- Collected, labeled and transported laboratory specimens, including blood, stool and urine specimens
- Performed advanced specialized treatment including 12-lead EKGs, venipuncture, blood glucose analysis and standardized respiratory care
- Checked medical instruments and equipment for maintenance, needed repairs and replacement of items.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Monitored patients for reactions and verified sample quality.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Client Care Provider
Bernard Fineson State Mental Facility
03.1992 - 09.1995
- Administrated medication to patients, performed venipuncture as required. patients
- Organized trips outside the facility by scheduling transportations, coordinating activities and ensuring sufficient staff were on hand to maintain a safe environment.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Education
Medical Office Assistance With Phlebotomy
Franklin Career Institute
09.2000
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Springfield Garden High School
6.1983
Skills
- Medical laboratory procedures
- Electronic Medical Record Software
- Biohazard Policy Compliance
- Specimen Collection
- Quality Control
- Sample Processing
- Vacuum Tube and Syringe Use
- Finger Stick Method
- Equipment and Supply Inspections
- EKG
- Medical History Taking
- Customer Service
- First Aid and CPR
Certification
- First Aid/CPR Certified
Affiliations
- Disaster Emergency Medical Personnel Systems Volunteer
Timeline
Technician
Department Of Veteran Affairs-Veterans Health Administration
02.2019 - Current
Laboratory Health Technician
GS
04.2017 - 02.2019
Independent Contractor/ Team Lead
Summit Health, E-Health
07.2010 - 04.2017
Phlebotomist II Float
Quest Diagnostics
06.2004 - 01.2012
Client Care Provider
Bernard Fineson State Mental Facility
03.1992 - 09.1995
Medical Office Assistance With Phlebotomy
Franklin Career Institute
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Springfield Garden High School
- First Aid/CPR Certified
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